Program Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take charge of the entire program lifecycle, from initiation and business case development to benefits realization and closure.

• Create comprehensive program plans and roadmaps that encompass workstreams, milestones, dependencies, resources, and budgets.

• Execute programs utilizing both waterfall and hybrid methodologies.

• Oversee IT projects and programs, coordinating with Project Managers, technical architects, engineers, and client stakeholders.

• Direct Project Managers and workstream leads while managing cross-project dependencies, priorities, and transitions.

• Collaborate with the PMO on resource allocation, scheduling, and capacity planning.

• Act as the primary liaison for client executives, providing executive summaries and program reporting.

• Communicate program strategy, progress, risks, and outcomes to C-level executives and steering committees.

• Partner with Sales and Pre-sales on program-level reporting, scope, effort, timelines, resource allocation, and impact assessments.

• Coordinate with Service Delivery Leadership to ensure timely and budget-compliant delivery.

• Establish and maintain program governance, steering committees, decision forums, change control processes, and escalation paths.

• Identify, track, and mitigate risks and issues at the program level.

• Oversee and manage program budgets, margins, and forecasts.

• Develop and monitor KPIs to evaluate program success.

• Keep program documentation, status updates, progress reports, and post-program analyses up to date.

• Adhere to PMO standards, templates, and tools while contributing to PMO process enhancements.

• Coordinate with stakeholders, teams, and partners across North American and offshore locations.

⛳️ Requirements

• Bachelor's degree or diploma in information technology, project management, or a related field, or equivalent professional experience.

• At least 10+ years of experience in directing medium to large-scale IT projects.

• Minimum of 5 years of experience managing multi-project programs or leading Project Managers.

• Proven experience in delivering waterfall and hybrid projects.

• Ability to manage multiple projects and workstreams concurrently in a fast-paced environment.

• Strong knowledge of enterprise IT concepts, technologies, and best practices within infrastructure, networking, cybersecurity, cloud services, application development, platform engineering, and IT operations.

• Possess executive presence and refined presentation skills, including the ability to engage and build credibility with C-level executives.

• Experience collaborating with Sales and Pre-sales teams to scope and plan engagements, as well as define program-level reporting.

• Familiarity with working alongside external clients and executive-level stakeholders.

• Strong financial acumen regarding budgeting, margins, revenues, and cost tracking across various projects.

• Expertise in program planning, governance, budget management, timeline coordination, scope control, dependency and risk management, and leading diverse cross-functional teams.

• Experience in managing contractor relationships and contractual obligations.

• Proficient in Smartsheet, NetSuite, and Microsoft 365.

• Professional IT services experience is preferred.

• PMP, PgMP, SAFe, or CSM certifications are advantageous.

🏝️ Benefits

• Equal opportunity employer.

• Accommodations or adjustments throughout the interview process and beyond.

• Inclusive work environment that welcomes individuals of all backgrounds and perspectives.