Program Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform CAN's strategic goals into actionable program plans, milestones, workflows, and measurable outcomes.

• Supervise essential program functions such as credentialing, reporting, investigations, victim advocacy, and mediation coordination.

• Maintain documentation, systems, and processes while identifying opportunities for enhanced effectiveness.

• Lead the recruitment, onboarding, role clarification, engagement, supervision, and retention of volunteers.

• Evaluate volunteer workload, capacity, and burnout risk, developing strategies for support, recognition, role clarity, and retention.

• Implement trauma-informed practices, boundaries, and support within the volunteer environment.

• Create and execute outreach strategies targeting specific markets and membership.

• Identify key communities, platforms, networks, and aligned organizations.

• Set and monitor annual membership growth objectives, enhancing engagement among credentialed creators.

• Evaluate and adapt CAN's programs to meet audience needs, organizational standards, and available capacity.

• Lead the testing of workflows and protocols through tabletop exercises and scenario-based evaluations.

• Establish and track program metrics, communicating results, challenges, and resource needs to the CEO.

• Facilitate coordination across programs and volunteer functions, ensuring consistent application of policies and standards.

• Collaborate with the CEO and team on development, partnerships, grant-related program information, stakeholder engagement, and growth initiatives.

• Represent CAN with external partners when appropriate.

• Manage program activities within approved budgets, recommending prioritization or structural changes.

⛳️ Requirements

• Extensive experience in leading programs, operations, or similar roles within a nonprofit, mission-driven organization, community setting, or comparably complex environment.

• Background in human services, restorative justice, victim advocacy, trauma-informed practices, community safety, mediation, investigations, or related fields is highly advantageous.

• Experience in supervising, coordinating, or developing employees and/or volunteers.

• Ability to translate organizational strategy into actionable plans, priorities, and workflows.

• Strong project management skills with the capability to handle multiple interconnected areas of work.

• Experience in establishing processes, documentation, metrics, and systems in a growing or evolving organization.

• Proven track record in leading, supervising, and developing people, including employees and/or volunteers.

• Excellent communication skills and sound judgment.

• Ability to navigate sensitive situations while maintaining confidentiality, boundaries, and discretion.

• A collaborative leadership style that combines accountability with respect, clarity, and trust.

• Comfort working remotely with significant autonomy and collaborating with colleagues and volunteers across the country.

• Meaningful, consistent overlap with Eastern Time business hours.

• Flexibility to work varied schedules and travel as required.

🏝️ Benefits

• Fully remote work arrangement.

• Flexible work schedules.

• Occasional travel for organizational meetings, conferences, or stakeholder engagement.

• Enhanced employee benefits package in development; details will be shared during the interview process.