Program Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate and oversee work orders with local Convergint offices (CTCs) for updates and resolutions.

• Offer guidance on solutions based on customer needs and historical data.

• Assess intricate problems and provide solutions where no precedents may exist.

• Create and/or review service invoices and present them to customers for payment.

• Track profitability for work orders and Customer Service Programs (CSPs) for designated accounts.

• Alert the Program Manager regarding any profitability concerns.

• Engage in strategy meetings aimed at enhancing profitability upon request.

• Compile weekly, monthly, and quarterly financial and/or performance reports.

• Support the Program Manager with information for Quarterly Business Reviews and participate in presentations as needed.

• Join weekly status meetings/calls and lead them when the assigned Program Manager is unavailable.

• Assist Program Managers in developing and implementing processes to boost delivery and profitability.

• Carry out additional duties and responsibilities as requested or necessary.

• Contribute to the Recruit Awesome People program by referring talent to the Talent Acquisition Team and hiring managers.

⛳️ Requirements

• High School diploma/GED or equivalent experience.

• At least 3 months of relevant experience.

• Preferred experience in electronic, fire alarm & life safety, building automation, and/or healthcare industries, but not mandatory.

• Must possess or be capable of obtaining the necessary state and/or local industry licenses as mandated by state law.

• Successful completion of a background check and pre-employment drug screening.

• A strong enthusiasm for delivering world-class service to customers, colleagues, and communities.

• A dedication to integrity, growth, accountability, and achieving results.

🏝️ Benefits

• Company Holidays and Paid Time Off.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation plan.

• Vehicle reimbursement plan.

• Corporate Social Responsibility Day.