Professional Services Manager II

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Ensure the successful implementation and ongoing effectiveness of Dedrone’s advanced airspace security solutions.

• Oversee deployments, facilitate customer onboarding, and establish sustainable UAS detection initiatives.

• Serve as the main post-sale contact for customers.

• Manage comprehensive deployments, including pre-deployment planning, logistics for hardware, alignment of stakeholders, on-site assistance, and go-live support.

• Provide role-specific training to customer drone teams, public safety personnel, command staff, and IT departments.

• Assist customers in developing operational policies and workflows that integrate Dedrone systems with agency technology frameworks, the Axon ecosystem, and UAS/DFR programs.

• Coordinate and oversee third-party training and integration service providers.

• Perform site evaluations to determine optimal hardware placement and operational design.

• Maintain deployment documentation, standard operating procedure templates, training plans, and internal transition materials.

• Offer post-deployment monitoring and escalation support.

• Communicate customer feature requests, bug reports, and process inefficiencies to the Product and Engineering teams.

• Participate in strategic customer meetings with Sales for technical validation and context regarding deployments.

• Lead or assist in proofs of concept, which includes setup, training, validation of success criteria, and customer debriefings.

• Support responses to RFPs/RFIs.

• Draft or review Statements of Work based on the complexity of deployments and the readiness of customers.

⛳️ Requirements

• 3–5 years of experience in roles involving direct customer interaction (Professional Services, Field Engineering, Sales Engineering, Deployment).

• Proven experience in deploying hardware/software solutions in intricate operational settings.

• Solid knowledge of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs.

• Experience implementing counter UAS programs.

• Strong familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and essential system administration.

• Confident presenter; capable of clearly conveying technical workflows to executives, end users, and technical teams alike.

• Experience collaborating with public safety agencies, particularly in law enforcement or security operations, as well as with non-public safety clients.

• Excellent project and stakeholder management abilities; capable of overseeing a deployment from initiation to successful completion.

• A genuine enthusiasm for emerging technologies, safety, and ensuring customer success.

• Willingness to travel frequently and adapt to the evolving needs of customers in the field.

• FAA Part 107 certification preferred or to be obtained within the first three months of employment.

• Comfortable working at heights, using elevated positions, and operating hand tools.

• Experience in hardware installation and maintenance of security and/or communication equipment.

🏝️ Benefits

• Competitive salary and 401k with employer matching.

• Discretionary paid time off.

• Paid parental leave for all employees.

• Medical, Dental, and Vision insurance options.

• Fitness programs available.

• Support for emotional and mental wellness.

• Opportunities for learning and development.

• Employee Resource Groups (ERGs) to foster community.

• Complimentary snacks in office locations.