Professional Services Manager II

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as a customer-facing technical deployment specialist for Axon public safety technology.

• Oversee deployments from pre-installation planning and site readiness to installation, configuration, commissioning, customer training, documentation, and handoff.

• Function as the onsite Axon technical lead and primary point of contact for deployments.

• Install, configure, commission, validate, and provide support for Axon hardware, software, cameras, networking equipment, and connected technologies.

• Conduct technical reviews and ensure infrastructure, networking, power, access, and site readiness.

• Manage multiple deployments, adhere to deadlines, and adjust to changing priorities.

• Identify deployment risks and collaboratively resolve them with customers and internal teams.

• Set up and configure network-connected hardware and software, including IP cameras, Windows systems, routers, cellular devices, and related infrastructure.

• Install, terminate, test, and troubleshoot low-voltage cabling.

• Provide support for vehicle-based technologies, Cradlepoint routers, wireless communications, and 12V DC systems.

• Diagnose and troubleshoot hardware, software, networking, cellular connectivity, cameras, Windows systems, and integrations.

• Analyze TCP/IP, LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular issues.

• Perform root-cause analysis and escalate complex issues to Product Management, Engineering, Technical Support, or other teams.

• Build relationships with customer technical and operational stakeholders.

• Advise customers on configuration, infrastructure, hardware placement, networking, and deployment best practices.

• Train customer administrators, technical contacts, and end users.

• Create site assessments, network diagrams, installation records, system configurations, and deployment reports.

• Maintain project status and administrative updates.

• Capture lessons learned and enhance deployment processes.

• Collaborate with Professional Services, Customer Success, Sales, Solutions Engineering, Product Management, Engineering, Technical Support, and third-party installation partners.

⛳️ Requirements

• A minimum of 3 years of hands-on technical deployment, implementation, field service, professional services, systems integration, or similar experience.

• Strong understanding of TCP/IP networking and network troubleshooting.

• Experience in deploying and troubleshooting technology in IP-based network environments.

• Working knowledge of LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular communications.

• Practical experience in installing, configuring, supporting, or troubleshooting network-connected hardware and software.

• Familiarity with Windows operating systems and applications.

• Excellent troubleshooting and root-cause analysis skills across hardware, software, networking, and infrastructure.

• Proven experience working directly with customers in technical environments.

• Ability to independently manage technical projects from preparation to completion.

• Capacity to read and adhere to technical documentation, diagrams, installation standards, and defined deployment procedures.

• Strong written and verbal communication abilities.

• Capability to explain technical concepts and train both technical and non-technical users.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities and adjust to changing field conditions.

• Ability to work independently with minimal supervision while effectively contributing to a larger team.

• Willingness and ability to travel extensively throughout the United States.

• A valid driver’s license with a satisfactory driving record.

• Ability to stand, bend, climb, stoop, and lift or carry equipment up to 75 pounds, with or without reasonable accommodation.

• Preferred experience in public safety technology, field-based technology deployments, ALPR, IP cameras and video systems, physical security systems, low-voltage cabling, vehicle electronics, Cradlepoint routers, cellular and wireless communications, Windows server environments, fixed-position camera infrastructure, pole-mounted or solar-powered technology, fleet or emergency vehicle technology, project or deployment management, or law enforcement/public safety agencies.

• Relevant technical certifications such as CompTIA A+, Network+, Security+, CCNA, Cradlepoint certifications, EVT, ASE Electronics, or equivalent industry certifications are a plus.

🏝️ Benefits

• Competitive salary.

• 401k with employer match.

• Discretionary paid time off.

• Paid parental leave for all employees.

• Medical, Dental, and Vision plans.

• Fitness Programs.

• Emotional & Mental Wellness support.

• Learning & Development programs.

• Snacks provided in offices.