Professional Services Manager I, Fleet

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement network, hardware, and software solutions for Axon Fleet products.

• Provide support to clients during software implementation lifecycles and customizations.

• Facilitate training for customer technical contacts and end users.

• Develop computer network diagrams and documentation for network communication systems.

• Organize and carry out field commissioning tests.

• Produce timely and detailed reports on project deployments.

• Interact post-sale with technology decision makers and program managers.

• Report product irregularities and issues to Product Managers during deployments.

• Maintain consistent and reliable attendance.

• Synchronize Axon products for Fleet solutions.

• Educate users on the installation and usage of Axon Fleet components and products.

• Diagnose issues with applications, computers, networks, and products.

• Ensure the quality of 12V DC subcontractor installations.

⛳️ Requirements

• Capability to perform job duties from any location with minimal supervision.

• Ability to stand, bend, and stoop for up to 8 hours a day.

• Capacity to lift or carry tools weighing up to 75 lbs. regularly, with or without special accommodations.

• Willingness to take on additional projects and adapt to shifting priorities.

• Ability to function effectively as both a team member and an individual contributor in a fast-paced, dynamic environment.

• Enthusiasm for collaborating with a team or visiting clients in person weekly.

• Must live within a reasonable distance from a major airport; no specific residency requirement.

• Over 3 years of experience in advanced computer network implementation, including systems software, Windows operating systems, applications software, hardware, and configurations.

• Basic knowledge of 12-volt DC circuit theory, electrical wiring diagrams, mechanical dexterity, and troubleshooting capabilities.

• Experience with Cradlepoint router configuration, implementation, and deployment or equivalent knowledge.

• Familiarity with WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks, and VPN.

• Experience in implementing and deploying products in IP-based Ethernet networks, including Layer 2, Layer 3, LAN, WAN, and VPN.

• A valid driver’s license is required and must be maintained throughout employment.

🏝️ Benefits

• Competitive salary and 401k with employer match.

• Discretionary paid time off.

• Paid parental leave for all employees.

• Medical, Dental, and Vision plans.

• Fitness programs available.

• Support for emotional and mental wellness.

• Opportunities for learning and development.

• Participation in Employee Resource Groups (ERGs).

• Snacks provided in offices.