Professional Services Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the structure of the Professional Services organization while contributing to processes and procedures.

• Develop challenging Stories and workflows tailored for customers.

• Assess automation Stories and workflows based on customer needs, identifying blockers and areas requiring research.

• Evaluate customer tools, processes, and pain points to inform automation roadmaps.

• Determine appropriate and inappropriate use cases for automation workflows.

• Collaborate with Project and Engagement Managers to confirm services, project plans, and timelines.

• Present Stories and workflows, including live wire-framing sessions with customers.

• Design and implement Automation Stories and workflows within customer Tines tenants utilizing APIs.

• Partner with customers to validate their requirements and offer guidance on test plans.

• Review and enhance customer Stories and workflows.

• Deliver thoroughly documented, production-ready Stories and empower customers to maintain them over the long term.

• Serve as a resident automation engineer, supporting customer automation roadmaps and objectives.

• Promote Professional Services capabilities in collaboration with Sales teams.

• Work in tandem with Engagement Management, Customer Success, Project Management, Product, Design, Engineering, Sales, Marketing, and Labs teams.

⛳️ Requirements

• Over 5 years of experience in delivering Professional Services and implementing SOAR platforms or comparable automation solutions.

• Strong customer-facing abilities and experience in a consultancy role.

• Proficient in interpreting and applying API documentation.

• Familiarity with API authentication methods, including OAuth2 and JWT.

• Experience in using and troubleshooting APIs to connect with security and/or IT tools.

• General understanding of LLMs, agents, and automation models, encompassing capabilities, limitations, and prompt design.

• Skilled in crafting and refining prompts for dependable, accurate outputs.

• Proficient in translating platform capabilities into customer-specific use cases and providing advice on AI-driven versus deterministic workflows.

• Candidates must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive work environment.