Professional Service Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Provide professional services to clients.

• Configure Connecteam features in accordance with client workflows.

• Integrate Connecteam with various other platforms.

• Transfer data from existing tools into Connecteam.

• Conduct daily meetings with clients to deliver professional services.

• Work offline to accomplish tasks assigned by clients.

• Develop and sustain strong customer relationships, understanding their requirements and offering customized solutions.

• Handle multiple tasks in a dynamic, high-pressure setting.

• Collaborate with Customer Success, R&D, and integration partners, including those in payment processing.

• Facilitate smooth implementations, address issues, and guarantee a top-tier customer experience.

⛳️ Requirements

• Native-level proficiency in English – REQUIRED.

• Technologically adept, committed, enthusiastic, and eager to learn and improve continuously.

• Strong collaborator with exceptional communication and teamwork abilities.

• Capable of thriving in a high-pressure environment.

• Availability from Monday to Friday, 9:00 am to 6:00 pm.

• Preferred: 1 year of experience in a SaaS company.

🏝️ Benefits

• Medical Coverage

• Insurance plan

• 401K

• Paid time off for vacation

• Paid time off for sick days

• Training and professional development

• Weekly happy hours

• Holiday parties

• A nurturing, caring, and supportive work environment