Professional Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide professional services to clients.

• Configure Connecteam features according to client workflows.

• Integrate Connecteam with various platforms.

• Transition data from current tools into Connecteam.

• Conduct daily meetings with clients to offer professional services.

• Work independently to accomplish client-assigned tasks.

• Establish and nurture strong customer relationships, comprehend customer requirements, and deliver customized solutions.

• Handle multiple tasks in a dynamic, high-pressure setting.

• Partner with Customer Success, R&D, and integration partners, such as payment processing providers, to aid in implementations, resolve issues, and ensure an exceptional customer experience.

• Optimize customer processes and onboarding while saving clients valuable time.

⛳️ Requirements

• Native-level proficiency in English – REQUIRED.

• Tech-savvy, committed, enthusiastic, and inquisitive about learning new skills and continually improving.

• Strong collaborator with outstanding communication and teamwork abilities.

• Capability to excel in a high-pressure environment.

• Availability from Monday to Friday, 9:00 am to 6:00 pm.

• A minimum of 1 year of experience in a SaaS organization – preferred.

🏝️ Benefits

• Medical Coverage

• Insurance plan

• 401K

• Paid time off for vacation

• Paid time off for sick days

• Training and development for professional skills

• Weekly happy hours

• Holiday parties