Professional Service Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide professional services to our clients.

• Configure Connecteam features according to client workflows.

• Integrate Connecteam with various platforms.

• Transfer data from current tools into Connecteam.

• Conduct daily meetings with clients to offer professional services.

• Work offline to accomplish tasks assigned by clients.

• Develop and sustain strong customer relationships, understand their requirements, and deliver customized solutions.

• Handle multiple tasks in a dynamic, high-pressure setting.

• Collaborate with Customer Success, R&D, and integration partners, including payment processors, to facilitate implementations, resolve issues, and ensure an exceptional customer experience.

• Optimize customer processes and onboarding while helping clients save valuable time.

⛳️ Requirements

• Native-level proficiency in English – REQUIRED.

• Tech-savvy, committed, enthusiastic, and eager to learn new skills and continuously improve.

• Strong team player with outstanding communication and collaboration abilities.

• Capability to excel in a high-pressure environment.

• Availability from Monday to Friday, 9:00 am to 6:00 pm.

• Preferred: 1 year of experience in a SaaS company.

🏝️ Benefits

• Medical Coverage

• Insurance plan

• 401K

• Paid time off for vacation

• Paid time off for sick days

• Training and development opportunities to enhance skills and job responsibilities

• Weekly happy hours

• Holiday parties