Professional Service Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide expert services to clients.

• Configure Connecteam features according to client workflows.

• Integrate Connecteam with various platforms.

• Transition data from current tools into Connecteam.

• Conduct daily meetings with clients to offer professional services.

• Work independently to accomplish tasks assigned by clients.

• Develop and sustain customer relationships, identify needs, and deliver customized solutions.

• Handle multiple responsibilities in a fast-paced, high-pressure setting.

• Collaborate with Customer Success, R&D, and integration partners, including payment processing providers, to facilitate implementations, resolve issues, and ensure a top-notch customer experience.

⛳️ Requirements

• Native-level English proficiency – essential.

• Tech-savvy, committed, enthusiastic, and eager to learn and enhance skills.

• Strong team player with exceptional communication and collaboration abilities.

• Capacity to excel in a high-pressure environment.

• Availability from Monday to Friday, 9:00 am to 6:00 pm.

• Preferably 1 year of experience in a SaaS company.

🏝️ Benefits

• Medical Coverage

• Insurance plan

• 401K

• Paid time off for vacations and sick days

• Training and support for professional growth

• Weekly happy hours

• Holiday parties