Professional Service Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide professional services to clients.

• Configure Connecteam features according to client workflows.

• Integrate Connecteam with various platforms.

• Transfer data from existing tools to Connecteam.

• Conduct daily meetings with clients to deliver professional services.

• Work independently to complete tasks assigned by clients.

• Establish and maintain robust customer relationships, understand client needs, and offer customized solutions.

• Manage multiple tasks effectively in a dynamic and high-pressure environment.

• Collaborate with Customer Success, R&D, and integration partners, including payment processing providers, to facilitate implementations, resolve issues, and ensure an exceptional customer experience.

• Cultivate expertise with CS and R&D teams to enhance customer processes and onboarding.

⛳️ Requirements

• Must possess native-level English proficiency.

• Tech-savvy, dedicated, eager, and curious to learn new concepts and continuously improve.

• Strong team collaborator with outstanding communication and teamwork skills.

• Ability to excel in a high-pressure setting.

• Availability from Monday to Friday, 9:00am to 6:00pm.

• Preferred: 1 year of experience in a SaaS company.

🏝️ Benefits

• Medical Coverage

• Insurance plan

• 401K

• Paid time off for vacation

• Paid time off for sick days

• Employee training and professional development

• Weekly happy hours

• Holiday parties