Professional Service Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide professional services to clients.

• Configure Connecteam features in accordance with client workflows.

• Integrate Connecteam with various platforms.

• Transfer data from existing tools into Connecteam.

• Conduct daily meetings with clients.

• Complete tasks assigned by clients in an offline capacity.

• Develop and nurture strong customer relationships.

• Comprehend customer needs and deliver customized solutions.

• Manage multiple tasks in a dynamic, high-pressure setting.

• Collaborate with Customer Success, R&D, and integration partners, including payment processing providers, to facilitate implementations and resolve issues.

• Enhance customer processes and onboarding, saving clients valuable time.

⛳️ Requirements

• Native-level proficiency in English – REQUIRED.

• Tech-savvy, committed, eager, and open to learning new skills and continually improving.

• Strong collaborator with excellent communication and teamwork abilities.

• Capability to excel in a high-pressure environment.

• Availability from Monday to Friday, 9:00am to 6:00pm.

• Preferably, 1 year of experience in a SaaS company.

🏝️ Benefits

• Medical Coverage

• Insurance plan

• 401K

• Paid time off for vacation

• Paid time off for sick days

• Employee training and development

• Weekly happy hours

• Holiday parties