Professional Service Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide professional services to clients.

• Configure Connecteam features according to client workflows.

• Integrate Connecteam with various platforms.

• Transfer data from current tools into Connecteam.

• Conduct daily meetings with clients to offer professional services.

• Work independently to accomplish tasks assigned by clients.

• Foster and maintain strong customer relationships.

• Assess customer needs and deliver customized solutions.

• Handle multiple tasks in a fast-paced, high-pressure setting.

• Collaborate with Customer Success, R&D, and integration partners, including payment processing providers.

• Ensure smooth implementations and address any issues that arise.

• Provide a best-in-class customer experience.

⛳️ Requirements

• Native-level English proficiency is essential.

• Tech-savvy, committed, enthusiastic, and eager to learn and improve continuously.

• Strong team player with outstanding communication and collaboration abilities.

• Capable of thriving in a high-pressure environment.

• Availability from Monday to Friday, 9:00am to 6:00pm.

• Preferred: 1 year of experience in a SaaS company.

🏝️ Benefits

• Medical Coverage

• Insurance plan

• 401K

• Paid time off for vacation

• Paid time off for sick days

• Employee training and development

• Weekly happy hours

• Holiday parties