Production Scheduler

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acquire a comprehensive understanding of the service process and scheduling methods.

• Efficiently schedule appointments utilizing calendars for the service department.

• Interact with customers through phone calls, text messages, and email.

• Oversee the Service phone line and Service email inbox.

• Coordinate appointments and manage the schedules of service technicians.

• Review technician calendars for optimal efficiency and accuracy.

• Collect precise information to better understand customer requirements.

• Ensure accurate data entry is maintained.

• Track Return to Customer reports for Service and Installation.

• Support Install Coordinators with installation returns.

• Work with the Coordination team to prioritize scheduling effectively.

• Maintain clear and concise communication along with a sense of urgency.

• Acquire sufficient product knowledge to assist with troubleshooting.

• Provide feedback from customers and technicians to the Service Lead.

• Contribute to the enhancement of processes and systems.

• Execute all other assigned duties.

⛳️ Requirements

• Highly organized with exceptional multitasking abilities.

• Thrives in a fast-paced environment with an unparalleled sense of urgency.

• Flexible and adaptable in a dynamic setting.

• Familiar with CRM systems.

• 1-3 years of experience in coordination roles.

• Proficient in CRM systems as well as Microsoft Office applications.

• Exhibits professional and courteous communication with customers and colleagues.

• Open to learning and adapting to new processes.

• Possesses a growth-oriented mindset.

• A collaborative team player.

🏝️ Benefits

• Monthly bonus opportunities available upon achieving revenue goals (eligible after 90 days).

• Comprehensive benefits package that includes medical, dental, vision, life, and disability coverage.

• A company culture that emphasizes internal development and professional advancement.

• Paid time off.

• 401(k) plan with a level of employer matching.

• Paid parental leave.

• Wellness programs and discounts on products.