Product Support Specialist – SaaS

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of customer concerns and ensure issues are resolved completely.

• Facilitate product demonstrations and provide answers to customer inquiries.

• Investigate, diagnose, troubleshoot, and determine solutions for customer challenges.

• Deliver timely and accurate feedback to customers.

• Document and finalize all issues appropriately.

• Respond to inquiries via email, phone calls, and live video conversations.

• Seek innovative ways to exceed customer expectations.

⛳️ Requirements

• Must reside in the Philippines and possess full work authorization for the country.

• Over 1 year of experience in a Customer Support position within a SaaS company.

• Demonstrated empathy and patience.

• A curious nature with a strong problem-solving approach.

• Proficient in numerical literacy and data comprehension, including multi-step calculations and the ability to explain complex numerical concepts to non-technical users.

• Excellent verbal, written, presentation, and interpersonal communication abilities.

• Willingness to work from 4:30 a.m. PH time to 1:00 p.m. PH time on any five days of the week.

🏝️ Benefits

• A remote-first organization; working from home is standard practice.

• Collaborate with an industry-leading product that serves thousands of clients globally.

• Engage with a diverse team spread across 19 countries.

• Committed to equal opportunity employment.

• Opportunities for growth into Sales & Success, Business Operations, or Marketing.