Product Support Engineer

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the primary point of contact for Singular’s clients and partners, addressing issues or escalating them as necessary.

• Investigate, diagnose, and resolve client-related issues.

• Collaborate closely with Support, Product, and Engineering teams to enhance and expand the product offerings.

• Advocate for customers within the product organization.

• Develop expertise in mobile marketing and Singular’s product suite.

• Contribute significantly to the enhancement and evolution of the customer support function.

⛳️ Requirements

• Proficiency in English (both verbal and written) – essential.

• Capability to compose concise technical explanations in English – essential.

• Customer service-oriented individual.

• Ability to manage time and prioritize tasks effectively.

• Proven ability to thrive in a fast-paced, innovative environment, demonstrating high energy, urgency, and decisiveness.

• Skill in multitasking with a significant volume of tasks.

• Responsible, independent, and self-driven learner.

• Team-oriented with strong communication and presentation skills.

• 3-5 years of experience in Technical Support or Quality Assurance.

• Previous experience in a B2B SaaS environment – advantageous.

• Bachelor’s in Engineering / Bachelor’s in Computer Applications / Master’s in Computer Applications required in a relevant technical discipline.

• Proficient in interacting with both technical and non-technical audiences, facilitating effective communication between the two.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• A dynamic and collaborative work environment.