Product Support Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take ownership of support issues from start to finish: reproduce, diagnose, resolve, and validate fixes with the reporting customers.

• Transform ambiguous customer reports into clear, reproducible cases.

• Enhance product features including sorting options, filters, tooltips, empty states, and error messages.

• Maintain up-to-date operational and compliance activities, including dependency upgrades and security fixes.

• Implement upstream product modifications that mitigate recurring categories of issues.

• Engage directly with customers through written communication in English.

• Document issues, insights, and decisions in Linear alongside engineers.

• Join daily standup meetings and consistently showcase work in progress.

• Analyze data, Sentry, PostHog, and the customer-facing interface.

• Share updates with the team channel and present findings during reviews.

• Utilize AI on a daily basis for research, writing, analysis, and development.

⛳️ Requirements

• 2–4 years of experience in developing production web applications.

• Proficient in TypeScript and React.

• Comfortable working with SQL.

• Excellent debugging abilities, including interpreting stack traces, identifying regressions, and reproducing issues from screenshots and partial descriptions.

• Strong written and verbal communication skills in English.

• Effective asynchronous communication skills.

• Eagerness to explore beyond the codebase and address root causes instead of just symptoms.

• Previous experience in support or on-call roles is a plus.

• Familiarity with Next.js, React, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, and Terraform is desirable.

🏝️ Benefits

• Full-time contract employment.

• Remote working opportunities.

• Potential for transition into other roles within the company.

• Direct interaction with customers and comprehensive system knowledge.

• Daily application of AI for research, writing, analysis, and building.