Product Strategist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Observe, analyze, and document processes, procedures, and tools within the department.

• Comprehend the department's purpose and mission to establish success metrics and collect baseline data.

• Identify enhancements to processes and products that improve efficiency or user experience.

• Determine KPIs, create measurement capabilities, and assess the success of product initiatives against benchmarks.

• Formulate a high-level vision for technology transformation and process enhancements.

• Collaborate with business units to develop prioritized roadmaps for technology and process advancements.

• Perform build-versus-buy assessments for tools.

• Create and document requirements for new products and tools.

• Conduct market research to identify products and vendors, collaborating with legal and compliance to onboard partners.

• Work alongside existing product teams or form new teams to develop tools and products.

• Document new processes and collaborate with business units on adoption and continuous improvement.

• Establish credibility and partnerships with various business units.

• Formulate adoption strategies and manage transformation and adoption results.

• Advise business unit and DMI leadership on team skills and organizational structures.

• Perform additional related tasks as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in product management, strategy, or UX research roles.

• Experience with product discovery research methodologies.

• Background in technology transformation and modernization efforts.

• Ability to navigate ambiguity effectively.

• Skill in identifying unarticulated user pain points and problems.

• Proven experience in recognizing user needs and implementing measurable solutions.

• Demonstrated capability in identifying metrics and establishing processes to effectively measure success.

• Proficient in creating documentation and infographics that clarify issues and illustrate solutions for stakeholders with varying levels of technological understanding.

• Willingness to drive strategy from high-level vision through to implementation and adoption.

• Comfortable communicating with senior leadership as well as individual users.

• Preferred: Experience in highly regulated sectors, particularly in financial services or mortgages.

• Preferred: Familiarity with accounting or financial systems, or consumer financial services.

• Preferred: Experience with ethnographic user research and/or service design.

• Preferred: Experience in established organizations with long-term employees.

• Must successfully complete annual regulatory compliance training.

• Comfortable working in either an on-site office environment or a designated quiet work-from-home space.

• Capable of communicating and exchanging accurate information through various communication methods.

• Able to remain stationary and/or move throughout the organization or remote office; frequently stand, walk, sit, type, write, handle, feel, and reach; occasionally climb, balance, stoop, kneel, crouch, or lift/move up to 25 lbs.

• Proficient in using computers and standard office equipment for extended periods.

🏝️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program, and more.

• Employer-paid Life Insurance, Short-Term Disability, and Long-Term Disability.

• 401 (K) Plan with company matching.

• Paid Vacation, Sick Leave, Personal Days, and Holidays.