Product Specialist, Sales

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead a specific area such as light commercial, ductless, E-Premium, or VRV products.

• Manage and coordinate interactions with Company Owned Distribution and Distributor Channel Partners to achieve division sales goals.

• Act as Division Product Champion and identify product sales opportunities.

• Support the product team and work closely with product application resources, including VRV and AER groups.

• Address resolutions and corrective actions for field product quality concerns.

• Conduct or take part in customer quality assessments at client sites.

• Supervise the creation of technical documentation, service training materials, and service kits.

• Participate in product transition schedule meetings, dFMEA, and other service design evaluations.

• Troubleshoot or assist distributors, branches, and dealers via phone with installation, quality, or service issues escalated to management.

• Travel to field locations to address escalated product challenges.

• Oversee division goals for programs within the specialist’s focus area, such as VRV Pro.

• Provide resources and promotional backing to TSMs selling the targeted product.

• Serve as an additional sales and training resource for COD and IND channels.

• Carry out additional projects and responsibilities supporting ongoing business needs.

• Report to the Business Development Director.

⛳️ Requirements

• A minimum of 10 years of relevant experience.

• Previous experience in the HVAC industry, encompassing commercial and ductless products.

• Bachelor’s degree is preferred; industry experience may substitute for degree.

• Legally authorized to work in the United States.

• Will not require employer-sponsored work authorization now or in the future.

• Capability to manage multiple projects concurrently.

• Outstanding verbal and communication skills, including public speaking, presentations, and negotiation.

• Proficient in developing effective communication materials, including price pages, sales support documentation, submittals, and written memos.

• High-level proficiency with Microsoft Office 365, including Excel, Word, and PowerPoint.

• Competent in generating and interpreting reports.

• Excellent organizational and time management abilities.

• Strong knowledge of the competitive landscape.

• Strong work ethic, integrity, and sound judgment.

• Ability to fulfill essential responsibilities with or without reasonable accommodations.

🏝️ Benefits

• Equal employment opportunity regardless of protected characteristics.

• Reasonable accommodations for individuals with disabilities.

• No employer-sponsored work authorization required.