Product Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a specified product area such as light commercial, ductless, E-Premium, or VRV products.

• Coordinate engagement and the achievement of sales objectives within the division for Company Owned Distribution and Distributor Channel Partners.

• Act as the product champion for the division and cultivate product sales opportunities.

• Collaborate with the product team and work alongside application resources like VRV and AER groups.

• Manage resolutions and corrective measures for product quality issues in the field.

• Conduct or engage in customer quality assessments at customer sites.

• Supervise the creation of technical documentation, service training resources, and service kits.

• Provide service insights during product transition meetings, dFMEA, and other service design evaluations.

• Troubleshoot or assist distributors, branches, and dealers with escalated installation, quality, or service challenges.

• Travel to field sites to address escalated product concerns.

• Oversee division goals for programs within the designated focus area, such as VRV Pro.

• Offer resources and promotional assistance to TSMs marketing the targeted product.

• Function as an additional sales and training resource for COD and IND channels.

• Undertake additional projects and responsibilities to support ongoing business needs.

⛳️ Requirements

• A minimum of 10 years of relevant experience.

• Previous experience in the HVAC industry, including commercial and ductless products.

• A bachelor’s degree is preferred; however, industry experience will be considered in lieu of a degree.

• Capability to manage multiple projects at once.

• Exceptional verbal and communication skills, including public speaking, presentations, and negotiation abilities.

• Proficient in creating communication materials such as price pages, sales support documents, submittals, and written memos.

• High proficiency in Microsoft Office 365, including Excel, Word, and PowerPoint.

• Ability to generate and interpret reports.

• Excellent organizational and time management skills.

• Strong knowledge of the competitive landscape.

• A solid work ethic, integrity, and sound judgment.

• Ability to perform core responsibilities with or without reasonable accommodations.

• Must be legally authorized to work in the United States.

• Must not require employer-sponsored work authorization now or in the future.

🏝️ Benefits

• Equal employment opportunity.

• Reasonable accommodations for individuals with disabilities.