Product Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain a network of subject matter expert advisors.

• Plan, execute, and synthesize research studies, which include landscape evaluations and usability assessments.

• Assist in the preliminary exploration of new product domains, industries, and user challenges.

• Conduct usability tests on product features prior to launch and pinpoint enhancements for user experience.

• Collect curriculum feedback from subject matter experts and discover methods to customize or enhance courses.

• Track released features and curriculum utilizing quantitative user data, surveys, user interviews, and session replays.

• Relay research insights back to product and curriculum teams.

• Create product research methodologies and identify automation or process modifications to boost efficiency.

• Source and evaluate subject matter expert advisors.

• Organize research documents and findings, managing research logistics, including scheduling and compensation.

• Assist stakeholders in addressing research insights and developing and user-testing prototypes.

• Maintain relationships with advisors and coordinate communication with Pathstream stakeholders.

• Act as the voice of the customer for teams developing and testing new user experiences.

• Collaborate with Product, Design, Learning Experience Design, and go-to-market teams.

⛳️ Requirements

• Minimum of 3 years of experience in research, data, or insights roles such as consulting, venture or impact investing, user research, or other related work encompassing a diverse range of responsibilities.

• Comfortable working with limited information and knowledgeable in both qualitative and quantitative research methods.

• Experience in a startup environment or within a small team.

• Ownership mindset with the capability to operate within loosely defined or collaboratively created project parameters.

• Proficient in synthesizing research into actionable insights.

• Ability to effectively translate user feedback or data insights to internal teams involved in decision-making.

• Experience in conceptualizing and executing research operations.

• Familiarity with research repositories, survey platforms, user recruitment networks, and transcription and tagging tools.

• Existing knowledge or experience in researching the financial services sector, frontline workers, or both (bonus).

• Experience utilizing the latest AI tools related to product research and design (bonus).

🏝️ Benefits

• Open and social culture, challenging projects, rapid learning cycles, practical training, and constructive feedback.

• Strong sense of ownership and strategic initiatives that influence our product, users, colleagues, business, and the world.

• Comprehensive benefits package.

• Optional supplemental life insurance.

• 100% employer-covered medical, dental, and vision insurance for you, with 50% coverage for your partner/spouse and dependents.

• Flexible spending account (health).

• Employee Assistance Program (mental health, financial health, legal support, and more).

• Complimentary access to wellbeing applications like Ginger and Headspace.

• Flexible paid time off along with 13 paid holidays.

• Generous paid parental leave.

• Short and long-term disability insurance (fully funded by the company).

• Annual budget for professional development.

• Company-provided laptop.

• Remote-first culture.

• Life insurance (fully funded by the company).

• 401(k) plan.

• Discounted pet insurance.