Product Owner – Platform Team

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Collect requirements from project teams, software teams, IT, business stakeholders, and platform engineers, and convert these needs into actionable tasks for the platform.

• Manage the intake, onboarding, communication, adoption, and prioritization processes for teams utilizing shared platform services.

• Assist in establishing platform support models, service expectations, escalation procedures, operational guidelines, and knowledge base documentation.

• Facilitate issue resolution, backlog refinement, user communication, and service enhancement in collaboration with platform engineering teams.

• Contribute to agile delivery by drafting epics, user stories, and acceptance criteria while engaging in sprint planning, demos, retrospectives, and roadmap evaluations.

• Monitor and report on platform usage, customer feedback, operational performance, and adoption trends.

• Aid in cost modeling, usage analysis, budgeting, forecasting, chargeback, showback, and project cost estimation.

• Collaborate with cybersecurity, compliance, infrastructure, and governance teams to ensure platform services align with organizational, security, and regulatory requirements.

• Communicate inherited platform controls, project-level responsibilities, compliance boundaries, and considerations for regulated research environments.

• Create and maintain platform reference materials, onboarding documentation, training content, communications, and updates for stakeholders.

• Document ownership responsibilities across platform, infrastructure, security, software, data, and project teams.

• Facilitate stakeholder alignment, service roadmap coordination, and cross-functional decision-making in partnership with senior product owners and platform leadership.

⛳️ Requirements

• Bachelor's Degree with a minimum of 3 years of relevant experience, a Master's Degree with at least 1 year of relevant experience, or an equivalent combination of education and experience.

• Experience working with enterprise-scale shared technology platforms, stakeholder engagement, service delivery, product life cycle, operations and governance, cost modeling, agile delivery, and cross-functional technology coordination.

• Proficiency in creating professional documentation for product service offerings, roadmaps, lifecycle plans, and other essential documentation across multiple systems.

• Capability to translate business, research, technical, operational, security, and compliance needs into actionable requirements.

• Familiarity with Scaled Agile Frameworks (SAFe) practices and work tracking software.

• Knowledge of cloud-based platform development methodologies, including SDLC, AI-DLC, DevSecOps, and CI/CD practices.

• Analytical skills for assessing product usage, customer feedback, cost trends, operational performance, and adoption patterns.

• Strong verbal and written communication abilities for diverse audiences.

• Capacity to balance customer needs, operational stability, compliance requirements, cost efficiency, and service delivery.

• Excellent problem-solving, facilitation, and decision-making abilities.

• Commitment to operational excellence, service reliability, documentation quality, and customer-focused support.

• Ability to work independently and collaborate effectively within cross-functional teams.

• Attention to detail, accountability, accuracy, and a commitment to continuous learning.

• Must be legally authorized to work in the United States and will not require current or future sponsorship for employment visa status.

• Preferred: experience with cloud-hosted technology platforms in scientific research, healthcare, or public-sector technology fields.

• Preferred: experience in supporting security and compliance activities for regulated technology services, including FISMA Low/Moderate or HIPAA-aligned environments.

🏝️ Benefits

• Generous paid time off policy.

• Merit-based annual increases.

• Bonus opportunities.

• Recognition program.

• Health, dental, life, and short-term and long-term disability insurance plans.

• Retirement savings program such as a 401(k) plan.

• Paid parental leave for all parents.

• Financial assistance with adoption expenses or infertility treatments.

• Financial reimbursement for education and developmental opportunities.

• Employee assistance program.

• Additional offerings to promote a healthy work-life balance.