Product Owner – Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for product requests from franchise and corporate stakeholders.

• Assess requests, clarify issues, identify duplicates, and categorize bugs, enhancements, or new features.

• Keep requesters updated on the status and anticipated timelines.

• Conduct interviews with stakeholders to develop epics and user stories that include acceptance criteria, edge cases, and permission rules.

• Create product requirements documents for larger initiatives, detailing problems, goals, scope, user flows, success metrics, and open questions.

• Document existing behavior prior to implementing changes.

• Address developer inquiries across different time zones to avoid project delays.

• Evaluate UI/UX designs for business logic, copy, and edge cases.

• Integrate user feedback and usage data into design choices.

• Maintain a prioritized backlog that aligns with company objectives, franchise impact, and engineering capacity.

• Plan quarterly themes and release scopes.

• Divide large projects into phases with clearly defined scopes, releases, and success evaluations.

• Conduct final functional and regression testing in the training environment post-engineering QA.

• Verify calculations against expected outcomes.

• Make go/no-go decisions for releases and document defects.

• Plan feature-flag rollouts, including initial users, default settings, and rollback strategies.

• Activate and deactivate feature flags for pilot locations and wider releases.

• Create tickets to remove flags once features are fully operational.

• Review and revise in-app release notes.

• Write announcements, how-to guides, and FAQs.

• Inform support teams at least one day in advance of changes that will affect them.

• Define and assess launch success metrics.

• Gather feedback from pilot users and transform it into follow-up tasks.

• Retire legacy screens after achieving adoption targets.

⛳️ Requirements

• Minimum of 3 years of experience as a Product Owner, Business Analyst, or Product Manager for B2B or internal SaaS products.

• Proven history of crafting user stories and acceptance criteria that engineers can build from without the need for rework.

• Practical experience with testing, including user acceptance testing (UAT) or regression passes, and the ability to produce clear bug reports.

• Familiarity with business logic related to pricing, quoting, discounts, taxes, or invoicing.

• Daily experience using Jira or a comparable tracking system for backlog and sprint management.

• Experience collaborating with a remote or offshore engineering team across different time zones.

• Proficiency in written English.

• Comfort in saying no to stakeholders while explaining trade-offs.

• Experience with feature rollouts using flags like Split.io or LaunchDarkly, including staged rollouts and rollbacks (preferred).

• Background in field-service, home-services, logistics, or franchise software (preferred).

• Familiarity with product analytics tools such as Metabase, GA4, or RudderStack (preferred).

• Ability to read SQL or write simple queries for data verification during testing (preferred).

• Experience reviewing Figma designs and crafting in-product copy (preferred).

• Proven track record of writing release notes, training materials, or change-management communications (preferred).

🏝️ Benefits

• Health insurance

• Opportunity for advancement

• Paid time off

• Parental leave

• Training & development

• Vision insurance

• Wellness resources

• 401(k)

• 401(k) matching

• Bonus based on performance

• Competitive salary

• Dental insurance