Product Owner

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the CMS product roadmap and adjust priorities on a quarterly basis in collaboration with the VP of Product and Development.

• Leverage the AI delivery platform to convert customer requirements and strategic goals into actionable plans, user stories, and verifiable acceptance criteria using Jira.

• Define specifications, collect feedback from athletic communications personnel, and oversee the CMS admin redesign from initial planning through to launch.

• Conduct hands-on testing of new features in preview environments against acceptance criteria, either accepting them or providing clear feedback for improvement.

• Manage support escalations, enhance bug reports and requests, prioritize tasks, and assign work to developers.

• Offer insights on release positioning and review launch materials, prepare support teams ahead of releases, and provide marketing with the narrative behind significant launches.

• Act as the CMS product expert, maintain regular communication with customers, and utilize support, sales, and site analytics data to inform decision-making.

• Oversee the CMS platform, including front-end and site design, PrestoAI, Camps and Forms, Sidekick and Shots, as well as custom development initiatives.

⛳️ Requirements

• Minimum of 3 years of experience as a Product Owner, Product Manager, or Business Analyst on a SaaS or web platform, preferably a multi-tenant CMS.

• Proven ability to write clear user stories and testable acceptance criteria while managing a backlog from start to finish in Jira.

• Hands-on experience with AI tools (such as Claude, ChatGPT, or similar) in daily tasks, along with the ability to critically evaluate AI-generated outputs.

• Technical fluency in website development and hosting, including basic knowledge of HTML and CSS, APIs, data formats, and the transition of code from development to production.

• Excellent writing skills for drafting plans, tickets, release notes, and help documentation.

• Able to collaborate effectively with both customers and internal teams, with the capability to decline requests and provide rationale.

• Background in college athletics, particularly in athletic communications or sports information (preferred).

• Experience in redesigning an admin or content management interface, or leading a platform migration (preferred).

• Understanding of web accessibility (WCAG), SEO, and site performance (preferred).

• Familiarity with Salesforce and Google Analytics (preferred).

• Exposure to AI-assisted or agentic development workflows (preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and the possibility of remote work.

• Opportunities for professional development and growth.

• Collaborative and supportive team environment.