Product Owner, Appian

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Design, configure, and enhance business process workflows utilizing Appian Designer.

• Collaborate with business product owners, operations leaders, technology teams, and risk partners to collect requirements, map processes, define user needs, and prioritize enhancements.

• Take ownership of and manage product backlog items, including user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios, and release-ready requirements.

• Facilitate stakeholder working sessions to define current-state and future-state workflows, identify friction points, iterate on MVP designs, resolve issues, and drive consensus.

• Assess opportunities to leverage shared capabilities across workflows and business domains.

• Employ AI-assisted and agentic AI tools for discovery, process analysis, documentation, prototyping, testing, defect analysis, and communication regarding delivery.

• Utilize design thinking, analytics, business process engineering, and user feedback to guide product decisions and foster continuous improvement.

• Assist in QA, UAT, regression testing, and production validation by defining scenarios, validating builds, documenting defects, and confirming release readiness.

• Collaborate with technology teams on integrations, data dependencies, security, platform constraints, and production support.

• Stay updated with Appian capabilities and suggest responsible applications of new features.

• Advocate for Appian governance, reusability, modular design, shared patterns, versioning, packaging, maintainability, and controlled delivery.

• Engage in agile ceremonies, including standups, planning, refinement, demos, and retrospectives.

• Develop and maintain Appian reports and dashboards, assisting in the definition of meaningful KPIs.

• Comply with risk, regulatory, and internal control standards; escalate risk issues and implement audit or regulatory action items.

• Foster a sense of belonging and embody the M&T Bank brand.

• Perform other related duties as assigned.

⛳️ Requirements

• Bachelor’s degree and a minimum of 10 years of experience in business, analytics, technical fields, digital product, transformation, or product ownership, or alternatively, a combined total of at least 14 years of higher education and/or relevant work experience, including a minimum of 10 years of pertinent experience.

• Practical experience with Appian, including building, configuring, testing, or supporting workflows, forms, interfaces, records, process models, reports, dashboards, or related Appian components.

• Background in financial services and/or fintech, with exposure to regulated business processes, operational risk, client service, banking, wealth management, trust services, payments, capital markets, lending, compliance, or similar fields.

• Experience in roles such as product owner, product analyst, business analyst, transformation lead, or workflow designer within an agile or iterative delivery environment.

• Proficiency in writing user stories, acceptance criteria, specifications, process flows, business rules, UI concepts, testing scenarios, or release documentation.

• Strong analytical and problem-solving capabilities.

• Familiarity with QA, UAT, regression testing, defect triage, test case development, production validation, or other quality assurance practices.

• Working knowledge of AI-assisted tools or agentic AI concepts and the ability to use AI in a responsible manner.

• Capability to bridge the gap between business and technical teams, elucidating technical constraints, risks, dependencies, and trade-offs.

• Exceptional verbal and written communication skills.

• Ability to prioritize competing tasks, work independently, and deliver results in a fast-paced, regulated environment.

• Appian Level 1 certification or higher, or equivalent hands-on experience, is preferred.

• Familiarity with SAIL expressions, Appian governance, reusability, versioning, packaging, release management, Appian AI, Case Management Studio, RPA, data fabric, connected systems, integrations, document management workflows, other low-code platforms, process mapping, service design, UX, Agile, Lean, design thinking, systems thinking, and continuous improvement is preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Generous paid time off and holidays.

• Opportunities for professional development and training.

• Flexible working arrangements to support work-life balance.