Product Manager – Toast Ticketing

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the roadmap and strategy for Toast Ticketing from its open beta phase to general availability and scaling.

• Determine how ticketing integrates within Toast's guest platform and its potential expansion beyond the restaurant sector.

• Manage the weekly engineering build cycle by identifying issues, prioritizing shipments, and evaluating outcomes.

• Recognize customer value and friction through calls, on-site visits, and observations at live events.

• Utilize customer feedback to prioritize the product backlog and guide product direction.

• Lead the commercialization efforts alongside sales, onboarding, marketing, and leadership teams.

• Suggest pricing and packaging strategies, empower sales representatives, and oversee the process from activation to repeat sales.

• Ensure ongoing customer health by addressing enablement, tax configuration edge cases, and payment-related issues.

• Manage escalations until a support process is established.

• Establish and evaluate business objectives for restaurants selling tickets, including ticket sales and fee revenue.

• Collaborate daily with engineers, a design partner, and go-to-market teams.

• Report directly to the product lead of Toast Tables.

⛳️ Requirements

• Over 8 years of experience in product management, including ownership of a product or significant product area and its outcomes.

• Proven experience in guiding an early product from initial customers to achieving product-market fit and substantial growth.

• Make product decisions that are directly informed by customer experience.

• Experience managing a revenue-generating product from start to finish, including pricing discussions, go-to-market partnerships, and executive communications.

• Capability to analyze data, set goals from the outset, and leverage data to adjust strategies.

• Proficient in using AI tools with the ability to articulate their applications.

• Excellent written and verbal communication skills suitable for both technical and non-technical audiences.

• Preferred: experience in payments, commerce, ticketing, or marketplace products.

• Preferred: background in restaurant or hospitality technology, or in another industry with operational complexity.

• Preferred: experience in launching a zero-to-one product within a larger organization.

• Preferred: experience in pricing and packaging a new product.

• Preferred: familiarity with SQL or similar data tools, or experience in prototyping with code.

🏝️ Benefits

• Competitive salary and comprehensive benefits packages.

• Cash compensation, including eligibility for overtime and bonuses/commissions.

• Equity opportunities.

• Benefits that promote a healthy lifestyle.

• Flexibility to adapt to evolving needs.

• Hybrid work model that respects individual preferences.

• Access to AI tools across various disciplines.

• Reasonable accommodations for individuals with disabilities.