Product Manager, Therapy Services Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee cross-functional initiatives that support innovation in Success Services, including pilot execution, launch preparations, and scaling efforts.

• Create and uphold project plans, timelines, risk registers, issue logs, and communication with stakeholders.

• Coordinate with global and regional teams to ensure alignment with program milestones during execution.

• Assist in governance processes, leadership evaluations, and decision-making forums.

• Monitor objectives and escalate any risks, dependencies, and resource limitations.

• Aid in operational readiness planning for new service launches and market expansions.

• Organize launch playbooks, implementation frameworks, training materials, procedures, and support documentation.

• Facilitate service deployment and adoption with regional stakeholders while adhering to global standards.

• Track launch performance and pinpoint opportunities for process enhancement.

• Standardize operational workflows and best practices to ensure scalable service delivery.

• Manage service lifecycle processes, governance, issue resolution, and operational support.

• Oversee transitions from development and launch teams to ongoing operational ownership.

• Support enhancements post-launch and initiatives for continuous improvement.

• Develop dashboards, KPIs, and reporting mechanisms to evaluate service performance, adoption rates, operational efficiency, and customer outcomes.

• Analyze operational data, support business cases and impact assessments, and promote continuous improvement.

• Cultivate relationships and encourage collaboration across Product, Commercial, Operations, Technology, Legal, Medical, and Quality teams.

⛳️ Requirements

• Bachelor's degree in Business, Engineering, Healthcare Administration, Information Systems, or a related field.

• Over 5 years of experience in project management, product operations, digital health, service operations, or similar roles.

• Proven ability to lead complex cross-functional programs in a global context.

• Experience in launching and scaling products, services, or customer success initiatives.

• Strong comprehension of operational processes, governance, and organizational design.

• Exceptional skills in stakeholder management, communication, and influencing.

• Robust analytical, problem-solving, and project management abilities.

• Preferred experience in healthcare, medical devices, digital health, or connected care solutions.

• Preferred experience in developing operating models and sustaining product organizations.

• Familiarity with Agile, Product Management, and Change Management methodologies is preferred.

• Certification in PMP, PgMP, Agile, Scrum, or equivalent is preferred.

• Experience collaborating with globally distributed teams and regional markets is preferred.

• Willingness to travel 5–10% as needed to support global initiatives and stakeholder engagement.

🏝️ Benefits

• Medical, dental, and vision coverage starting from day one.

• Basic life, accident, short-term and long-term disability, and business travel accident insurance.

• Aon Pooled Employer Plan (Aon PEP).

• 401(k) retirement savings plan.

• Investment options, financial education, and retirement resources.

• Flexible Spending Accounts.

• Educational assistance programs.

• Paid holidays.

• Paid time off ranging from 20 to 35 days based on length of service.

• Family and medical leaves of absence.

• Paid parental leave.

• Commuting benefits.

• Employee Discount Program.

• Employee Assistance Program (EAP).

• Childcare benefits.

• Options for remote or hybrid work arrangements.

• Equal opportunity and reasonable accommodation support.