Product Manager, Pharmacy Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of product initiatives related to Bask's pharmacy integrations, prescription routing, fulfillment workflows, and exception management.

• Assist in defining and implementing the product roadmap for pharmacy platform functionalities.

• Collaborate with pharmacy partners, clinical operations, and internal teams to gain insights into fulfillment processes and pinpoint areas for enhancement.

• Optimize the transfer of prescription information among clinical workflows, pharmacy systems, and fulfillment operations.

• Create workflows for prescription routing, order status tracking, and fulfillment coordination.

• Identify and resolve integration failures, incomplete data, processing delays, and other fulfillment exceptions.

• Work alongside engineering teams to convert operational requirements into product specifications and technical documentation.

• Partner with engineers to gain an understanding of APIs, third-party integrations, data flows, and the trade-offs of technical implementations.

• Enhance visibility into prescription and fulfillment statuses, enabling internal teams to swiftly identify and address issues.

• Collaborate with clinical product teams to ensure pharmacy workflows accurately represent prescribing decisions and pertinent patient information.

• Coordinate with Patient Experience teams to ensure that relevant fulfillment updates are reflected in patient-facing interactions.

• Engage with pharmacy and compliance stakeholders to incorporate operational, privacy, and regulatory considerations.

• Define and track metrics such as routing success, integration reliability, fulfillment turnaround times, exception rates, and workflow completion.

• Collect partner feedback, analyze operational data, and utilize findings to prioritize enhancements.

• Lead product initiatives through the stages of discovery, development, testing, launch, and iteration.

• Assume responsibility for product outcomes while continuously enhancing the reliability and efficiency of the pharmacy platform.

⛳️ Requirements

• A minimum of 2 years of professional product management experience in building and launching software products.

• At least 1 year of experience with JavaScript/TypeScript.

• A minimum of 1 year of professional experience in an engineering role.

• Capability to read and write code, comprehend technical implementation specifics, and communicate effectively with engineers.

• Experience working with SaaS products, integration-centric applications, workflow management platforms, or complex web-based software.

• Strong understanding of APIs, third-party integrations, data flows, and modern web application development practices.

• Experience in translating intricate user requirements and operational needs into clear, actionable product specifications.

• Proficient in product discovery, prioritization, and execution.

• Experience collaborating directly with engineers and cross-functional teams.

• Ability to leverage customer feedback, product analytics, and operational metrics for informed decision-making.

• Exceptional written and verbal communication skills.

• Capability to manage competing priorities, work autonomously, and deliver high-quality products in a dynamic environment.

• Nice to have: Experience with pharmacy technology, prescription fulfillment platforms, or healthcare software.

• Nice to have: Familiarity with prescription routing, pharmacy integrations, or medication fulfillment workflows.

• Nice to have: Experience in building products that involve third-party APIs, system integrations, or automated operational workflows.

• Nice to have: Understanding of healthcare privacy, security, and regulatory aspects, including HIPAA.

• Nice to have: Familiarity with pharmacy interoperability standards, prescription data exchange, or electronic prescribing systems.

• Nice to have: Experience in enhancing exception management, order tracking, or operational visibility.

• Nice to have: Experience with fulfillment, logistics, or order management platforms.

• Nice to have: Experience in creating configurable SaaS products that cater to multiple partners or organizations.

• Nice to have: Experience with telehealth, digital health, or healthcare technology.

🏝️ Benefits

• Comprehensive health benefits including medical, dental, and vision coverage.

• Flexible work hours and remote work opportunities.

• Professional development and continuous learning opportunities.

• Collaborative and innovative work environment.

• Competitive salary and performance-based bonuses.