Product Manager, Patient Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete product lifecycle for enrolling patients into Helix’s research study platform.

• Identify customer challenges, establish product vision, and set product priorities.

• Transform market insights, partner requirements, and user pain points into narratives that align with stakeholders.

• Utilize AI tools and agents to conduct market analysis, competitive research, and solution assessments.

• Manage the transition from idea to prototype while ensuring swift user testing.

• Evaluate stakeholder feedback and behavioral data to steer product direction.

• Develop and uphold an evidence-based product roadmap, making necessary prioritization decisions.

• Safeguard the integrity of the Helix Hosted Consent product, focusing on privacy, security, and governance.

• Work collaboratively with design, engineering, delivery, research operations, clinical, regulatory, and support teams.

• Maintain high delivery quality and consistency throughout the product lifecycle.

• Convert technical outputs into clear narratives that foster stakeholder trust and secure executive support.

• Facilitate constructive debates and guide teams from discussion to actionable conviction.

⛳️ Requirements

• A minimum of 5 years of product management experience in highly cross-functional and/or customer-focused roles.

• Demonstrated proficiency with AI, utilizing AI tools to enhance discovery, analysis, prototyping, and communication.

• Practical knowledge of the healthcare sector and its regulatory framework.

• Capability to navigate from ambiguous problems to delivered solutions while keeping user needs and KPIs in focus.

• Outstanding communication and interpersonal abilities.

• Proven history of managing and enhancing user experiences for complex digital products.

• Skill in building consensus and making tough decisions in the absence of agreement.

• Familiarity with regulated environments, such as HIPAA, CLIA/CAP, CCPA/CPRA.

• Experience with electronic health records, interoperability, and the US healthcare landscape.

• Background in collaborating closely with health systems or other enterprise healthcare partners.

🏝️ Benefits

• Comprehensive Health Insurance with eligibility starting from the date of hire.

• Above-average employer-paid premium coverage.

• 12 weeks of Helix Paid Parental Leave option.

• 401(k) with employer matching up to 3% and full vesting on the date of hire.

• Extensive Well-Being Benefits.

• Flexible PTO.

• Remote options available for many positions along with a home office stipend.

• Annual discretionary bonus of 10% of the annual salary.

• Equity opportunities.