Product Manager – Patient Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of product initiatives related to Bask's patient portal, messaging, treatment status, refills, and renewals.

• Assist in defining and executing the product roadmap for experiences that engage patients.

• Collaborate with patients, customer-facing teams, and clinical operations to assess user needs and pinpoint areas for enhancement.

• Enhance patient access to treatment information, facilitate tracking of treatment status, and support ongoing care management.

• Create user-friendly workflows for patient messaging, refill requests, and treatment renewals.

• Work closely with engineering and design teams to convert patient needs into precise product requirements and technical specifications.

• Identify friction points and enhance usability, accessibility, and reliability within patient-facing workflows.

• Collaborate with engineers to comprehend APIs, integrations, data flows, and technical implementation trade-offs.

• Coordinate with clinical and pharmacy product teams to ensure that patient-facing experiences accurately represent care and fulfillment processes.

• Establish and track metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.

• Collect user feedback, analyze product analytics, and leverage insights to prioritize enhancements.

• Lead designated product initiatives through the stages of discovery, development, testing, launch, and iteration.

• Assume responsibility for product outcomes and continually enhance the patient experience.

⛳️ Requirements

• Minimum of 2 years of professional product management experience in developing and delivering software products.

• At least 1 year of experience with JavaScript/TypeScript.

• A minimum of 1 year of professional experience in an engineering capacity.

• Proficiency in reading and writing code, understanding technical implementation details, and effectively communicating with engineers.

• Experience in working on SaaS products, consumer-facing applications, or complex web-based software.

• Strong knowledge of APIs, integrations, and contemporary web application development.

• Proven ability to translate user needs and business requirements into clear, actionable product specifications.

• Excellent skills in product discovery, prioritization, and execution.

• Experience collaborating directly with engineers, designers, and cross-functional stakeholders.

• Ability to utilize user feedback and product analytics to guide informed decision-making.

• Exceptional written and verbal communication skills.

• Capability to manage competing priorities, work independently, and deliver high-quality products in a dynamic environment.

• Familiarity with patient portals, digital health applications, or healthcare technology is a plus.

• Knowledge of patient messaging, treatment tracking, refill requests, or renewal workflows is an advantage.

• Experience in building consumer-facing SaaS products or self-service applications is beneficial.

• Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA, is a plus.

• Experience in enhancing user engagement, retention, or recurring service experiences is advantageous.

• Familiarity with user research, usability testing, and product analytics tools is a plus.

• Experience building configurable SaaS platforms that cater to multiple businesses or organizations is beneficial.

• Experience with telehealth, subscription-based services, or direct-to-consumer platforms is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and growth.

• Supportive team culture focused on innovation and collaboration.