Product Manager, Patient Access – Fulfilment

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee clinical coverage related to lab integrations and partnerships, including the variety of tests that customers can access and order for their patients.

• Manage the quality of results, encompassing matching, normalization, turnaround time, and the resolution of unmatched results.

• Enhance the provider experience for test ordering, results review, and handling critical values within the dashboard and API.

• Discover new tests, ordering alternatives, and strategies for providers to act on results.

• Make product decisions even with incomplete information and highlight issues that necessitate wider discussions.

• Transform customer challenges, production issues, vendor behaviors, and support escalations into prioritized roadmap items.

• Collaborate with Product Ops during launches to ensure that GTM, Success, Support, and Operations are well-prepared.

• Assist in developing the product function, including planning, documentation, customer communication, and success measurement.

• Report directly to the Head of Product.

• Work closely with engineering from the discovery phase through to product shipping.

⛳️ Requirements

• Proven product manager with experience in launching complex, technical B2B products relied upon by clinicians.

• Background in developing products for clinicians and a solid understanding of provider workflows within clinics, hospitals, or EHRs.

• Experience in managing an area end-to-end in an early-stage company (Series A–C or equivalent), preferably as a founding or early-stage PM.

• In-depth knowledge of healthcare incentives, economics, and the relationships among providers, payers, and patients.

• Experience in building complex B2B solutions with significant third-party dependencies and regulatory constraints.

• Proficiency in writing SQL and interpreting API documentation.

• Ability to engage meaningfully with engineers without the necessity to code.

• Strong customer orientation and experience engaging in customer discussions.

• Excellent judgment coupled with clear written and verbal communication skills.

• Must be physically located in GMT or EST time zones.

• Visa sponsorship is not required.

🏝️ Benefits

• Equity with an extended exercise period after 2 years of employment.

• Company and team offsite events.

• Monthly learning budget of $150 dedicated to personal development and productivity.

• $100 monthly wellness budget.

• Flexible, remote-first working environment.

• $1,000 allocated for home office equipment.

• Budget for coworking spaces.

• 36 days of paid time off, inclusive of bank holidays.

• Comprehensive healthcare coverage.

• 4% monthly contribution to pension/401k.

• Annual blood test coverage at no cost to you.

• Enhanced parental, foster, and adoption leave benefits.