Product Manager, Patient Access & Fulfilment

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of transforming every Junction order into a sample at the laboratory.

• Enhance scheduling, reminders, collection availability, and patient engagement.

• Manage kits, supplies, transportation, and the routing of samples to the appropriate laboratory.

• Broaden collection options via mobile phlebotomy, at-home kits, and new collection partnerships.

• Develop and sustain a national network of collection sites, phlebotomists, and couriers.

• Make informed product decisions even with incomplete data, and escalate issues that require wider discussion.

• Convert customer challenges, production hurdles, vendor behaviors, and support escalations into actionable roadmap enhancements.

• Collaborate with Product Operations on launches to ensure that GTM, Success, Support, and Operations teams are well-prepared.

• Contribute to shaping product planning, writing, customer engagement, and success metrics.

• Work closely with engineering from the discovery phase through to product shipping.

• Report directly to the Head of Product.

⛳️ Requirements

• Experienced Product Manager who has successfully launched complex B2B products that require real-world interactions to function effectively.

• Experience with consumer products that have a physical component.

• Expertise in crafting patient experiences, including designing processes that promote completion and analyzing funnel drop-off.

• Startup Product Manager experience overseeing a specific area from start to finish in an early-stage company (Series A–C or equivalent), ideally as a founding or early team member.

• Strong understanding of healthcare incentives, economics, and the dynamics between providers, payers, and patients.

• Experience with complex B2B2C products that involve significant third-party dependencies and regulatory constraints.

• Proficient in writing SQL and interpreting API documentation.

• Customer-focused and comfortable engaging in conversations with customers.

• Possess strong judgment and excellent written and verbal communication skills.

• Must be located in GMT or EST time zones.

• Must not require visa sponsorship.

🏝️ Benefits

• Equity (extended exercise post 2 years of employment).

• Company and team offsite events.

• Monthly learning budget of $150 dedicated to personal development and productivity.

• $100 monthly wellness budget.

• Flexible, remote-first work environment.

• $1K allocated for home office equipment.

• Coworking budget available.

• 36 days of paid time off (including bank holidays).

• Premium healthcare coverage provided.

• 4% monthly contribution to pension/401k plans.

• Yearly blood test covered by the company.

• Enhanced parental, foster, and adoption leave policies.