Product Manager, Merchant Platform – Commerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of product initiatives related to Bask's merchant portal, product catalogs, subscriptions, pricing, and merchant configuration experiences.

• Assist in defining and executing the product roadmap for the merchant-facing platform and commerce capabilities.

• Engage directly with merchants and customer-facing teams to gain insights into storefront configuration, launch, and management.

• Enhance workflows for managing products, pricing, subscriptions, and business settings.

• Create intuitive experiences for configuring product offerings and settings related to commerce.

• Identify friction points, confusing processes, and repetitive operational tasks.

• Convert merchant needs into product requirements and technical specifications in collaboration with engineering and design teams.

• Comprehend APIs, integrations, data flows, and technical implementation trade-offs with engineers.

• Enhance the reliability, usability, and consistency of merchant-facing configuration tools.

• Collaborate with Sites & Studio teams to ensure that settings and product configurations are accurately reflected in storefronts.

• Work with Intakes & Conversion teams to ensure commerce configurations facilitate appropriate patient checkout experiences.

• Streamline merchant onboarding processes and reduce configuration and launch times.

• Define and monitor metrics such as merchant activation, configuration completion, feature adoption, workflow errors, and merchant satisfaction.

• Collect merchant feedback, analyze product metrics, and prioritize enhancements.

• Lead initiatives through all phases including discovery, development, testing, launch, and iteration.

• Take responsibility for product outcomes and continuously enhance the merchant experience.

⛳️ Requirements

• A minimum of 2 years of professional product management experience in building and launching software products.

• At least 1 year of experience with JavaScript/TypeScript.

• A minimum of 1 year of professional experience in an engineering role.

• Proficiency in reading and writing code, understanding technical implementation details, and communicating effectively with engineers.

• Experience working on SaaS products, business management platforms, enterprise applications, or complex web-based software.

• Strong understanding of APIs, integrations, and modern web application development practices.

• Experience in translating user needs and business requirements into clear, actionable product specifications.

• Demonstrated skills in product discovery, prioritization, and execution.

• Experience collaborating directly with engineers, designers, and cross-functional stakeholders.

• Ability to leverage customer feedback, product analytics, and performance metrics to make data-driven decisions.

• Excellent written and verbal communication skills.

• Capacity to manage competing priorities, work independently, and deliver high-quality products in a fast-paced environment.

• Familiarity with merchant-facing SaaS platforms, e-commerce software, or business management tools.

• Knowledge of product catalogs, pricing configurations, subscriptions, or commerce workflows.

• Experience with Shopify, BigCommerce, or similar commerce platforms.

• Experience in building configurable SaaS products that cater to multiple merchants or businesses.

• Familiarity with subscription management, recurring billing, or payment integrations.

• Experience in enhancing merchant onboarding, activation, or self-service configurations.

• Understanding of multi-tenant SaaS architecture, permissions, or account-level settings.

• Experience with direct-to-consumer businesses, online storefronts, or merchant operations.

• Experience in telehealth, digital health, or healthcare technology platforms.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work opportunities.

• Generous paid time off and holiday policies.

• Professional development and training opportunities.

• Collaborative and inclusive work environment.