Product Manager – Internal Tools, AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of how Wave's primary work tools are utilized, including Slack, Monday, and AI technologies.

• Collaborate with the People team and stakeholders to tailor tools for easy organization of work and quick access to information.

• Guide significant vendor choices based on direct user insights.

• Pinpoint AI applications that enhance efficiency for teams and develop them into collective skills, bots, and templates.

• Create with AI tools and instruct teams on how to build securely and cost-effectively.

• Focus on addressing challenges that provide the greatest benefit to multiple teams.

• Convert solutions into playbooks, templates, or reusable components.

• Partner with domain leaders and project managers to determine if processes should be streamlined, automated, or removed.

• Dedicate the initial months to working alongside operations teams as a hands-on contributor.

• Establish workflows using Slack and Monday.com, develop Claude skills, and draft initial playbooks.

• Assist in building a team around this initiative as the company's needs evolve.

• Travel to operational markets to engage with users.

⛳️ Requirements

• A minimum of 5 years of experience in product management or a related role where you managed products or processes from start to finish, preferably in dynamic, high-ownership environments such as scale-ups.

• Demonstrated success in managing all aspects of the product development lifecycle, including user research, design, implementation, and evaluation.

• Hands-on experience in designing and optimizing operational workflows that save time, deliver accurate outcomes, and operate reliably at a sustainable cost.

• Proficient in AI tools: experience with tools like Claude or ChatGPT to create skills, automations, or workflows that have had a tangible impact in a professional setting.

• Fluent in English.

• Reside in one of the talent hub countries: UK, Spain, USA, Canada, Kenya, or Ghana; or in one of the operational markets in Africa including Senegal, Côte d'Ivoire, or Burkina Faso.

• Willing to travel to operational markets at least once every quarter.

• Conversational proficiency in French (preferred).

• Familiarity with Slack and an enterprise workflow tool such as Monday, Jira, or Linear (preferred).

• Experience working in or closely with large operations teams (preferred).

• User of mobile money services in Sub-Saharan Africa (preferred).

🏝️ Benefits

• Fully remote work arrangement.

• Up to three funded in-person gatherings annually.

• Subsidized health insurance for you and your dependents.

• Retirement contributions.

• Six months of fully paid parental leave.

• Subsidized fertility assistance.

• Flexible vacation policy, with most employees taking between 21-30 days per year.

• $10,000 annual charitable donation matching.

• Generous equity package.