Product Manager – Intakes, Conversion

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of product initiatives related to Bask's patient questionnaires, consent, eligibility, and checkout processes.

• Assist in defining and executing the product roadmap for intake and conversion workflows.

• Collaborate with merchants, customer-facing teams, and clinical operations to gain insights into patient intake and purchasing workflows.

• Enhance the usability of questionnaires, question sequencing, conditional logic, and the overall form completion experience.

• Create workflows for consent and eligibility that ensure accurate information collection and effective patient communication.

• Identify pain points, confusing steps, and technical obstacles that lead to incomplete intakes or abandoned checkouts.

• Partner with engineering and design teams to convert user needs into product requirements and technical specifications.

• Optimize checkout usability, payment-related experiences, and error handling in collaboration with commerce and billing teams.

• Work alongside engineers on APIs, integrations, data flows, and make informed technical implementation decisions.

• Collaborate with clinical product teams to address clinical review and eligibility necessities.

• Define and track metrics related to intake completion, checkout conversion, abandonment, errors, and workflow performance.

• Utilize customer feedback, product analytics, and experimentation to identify areas for improvement.

• Lead initiatives from discovery through development, testing, launch, and iteration phases.

• Take responsibility for product outcomes and continuously enhance intake and checkout experiences.

⛳️ Requirements

• Minimum of 2 years of professional product management experience in building and shipping software products.

• At least 1 year of experience with JavaScript/TypeScript.

• Minimum of 1 year of professional experience in an engineering capacity.

• Proficiency in reading and writing code, understanding technical implementation details, and effectively communicating with engineers.

• Experience with SaaS products, consumer-facing applications, or complex web-based software.

• Strong comprehension of APIs, integrations, and modern web application development.

• Ability to translate user needs and business requirements into clear, actionable product specifications.

• Strong skills in product discovery, prioritization, and execution.

• Proven experience working directly with engineers, designers, and cross-functional stakeholders.

• Proficient in using user feedback, product analytics, and performance metrics to make data-driven decisions.

• Exceptional written and verbal communication abilities.

• Capability to manage competing priorities, work independently, and deliver high-quality products in a fast-paced environment.

• Experience with onboarding funnels, questionnaires, form builders, or products focused on conversion.

• Familiarity with conditional logic, dynamic forms, eligibility workflows, or digital consent experiences.

• Experience in enhancing checkout flows, payment experiences, or e-commerce conversion processes.

• Knowledge of funnel analytics, A/B testing, experimentation, and conversion rate optimization.

• Experience in building configurable SaaS platforms that support various businesses or organizations.

• Understanding of patient intake processes, healthcare privacy, or HIPAA considerations.

• Background in subscription-based products, direct-to-consumer businesses, or merchant-facing platforms.

• Experience in telehealth, digital health, or healthcare technology.

🏝️ Benefits

• Competitive salary and equity options.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training opportunities.

• A supportive and inclusive work environment.