Product Manager II – Recurring Jobs, Service Plans

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify market opportunities while establishing the product vision and strategy for Recurring Jobs and Service Plans.

• Conduct interviews with customers, surveys, competitive research, and product discovery initiatives.

• Analyze customer behavior, product performance, and business data to prioritize opportunities and assess impact.

• Develop and maintain a targeted product roadmap that aligns with customer needs, business objectives, and product strategy.

• Collaborate with Engineering, Design, Data, Product Marketing, and Product Operations to create, validate, and refine solutions.

• Work alongside Design and Engineering teams to define product requirements, user flows, technical considerations, and trade-offs.

• Lead product execution from the planning stage through to launch, measurement, learning, and continuous iteration.

• Communicate product direction, priorities, decisions, insights, and trade-offs to stakeholders across various functions.

⛳️ Requirements

• A minimum of 5 years of experience in product management or a closely related product field.

• Bachelor's degree in a relevant discipline or equivalent professional experience.

• Experience with payment systems, subscription billing, service plans, memberships, or recurring and loyalty products.

• Familiarity with product analytics, experimentation, and customer engagement tools, such as Amplitude, Segment, Braze, and LaunchDarkly.

• Comprehensive understanding of Product Management methodologies, UX principles, product discovery, experimentation, and agile development practices.

• Capability to independently manage complex cross-functional product initiatives from discovery and requirements definition to launch and iteration.

• Knowledge of recurring billing and subscription lifecycle aspects, including billing experiences, plan management, customer retention, and ongoing service relationships.

• Willingness to consistently work Eastern Time hours.

• Proven ability to utilize AI tools to enhance workflows, streamline execution, or improve outputs.

• Curiosity, adaptability, and a quick learning aptitude in new customer, product, and technical domains.

• Strong customer empathy and an instinct for crafting intuitive user experiences.

• Ability to navigate between product strategy and hands-on execution while managing competing priorities and ambiguity.

• Excellent analytical and problem-solving capabilities.

• A diverse range of interests shown through self-initiated projects or deep community engagement.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance.

• 401(k) plan.

• Paid holidays.

• Flexible, as-needed paid time off.

• Equity in a rapidly growing startup.

• Monthly technology reimbursements.

• Employee assistance program.

• Paid parental leave.