Product Manager II – Payment Orchestration

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the roadmap and implementation for the payment orchestration platform, which encompasses the orchestrator, transaction lifecycle, receipts, and webhook ingress.

• Enhance authorization rates and cost efficiency through effective routing, provider selection, retries, and failover mechanisms across PSPs and gateways.

• Oversee authorizations, captures, refunds, voids, and disputes while ensuring accuracy, idempotency, and state integrity.

• Develop reliable inbound webhook processing that normalizes, deduplicates, and disseminates provider events to downstream services.

• Ensure the accuracy of receipts and transaction records.

• Collaborate with engineering to create well-documented payment APIs and events.

• Propel instrumentation, alerting, reconciliation, uptime, latency, and error-rate enhancements.

• Maintain compliance with PCI standards, as well as ensure risk management, data integrity, security, scalability, and adherence to regulations.

• Work in partnership with engineering, design, data, risk, support, and partner-facing teams.

• Utilize payments data to prioritize the roadmap and assess impact.

• Achieve measurable enhancements in transaction success, platform reliability, provider coverage, and user experience for builders.

⛳️ Requirements

• Minimum of 4 years of Product Management experience with a focus on payments, fintech, platform, or API/infrastructure products.

• Proven history of delivering impactful platform or infrastructure features that bolster reliability, coverage, or transaction success in a high-scale environment.

• Solid understanding of payment systems, PSP/gateway integrations, the authorization-to-settlement lifecycle, webhooks, idempotency, and reconciliation processes.

• Strong technical proficiency and capacity to collaborate with engineering on API design, event models, and system trade-offs.

• Familiarity with SaaS and platform growth drivers, such as internal platform adoption, developer experience, and reliability as a key factor in customer trust.

• Experience in building and delivering features within payments, fintech, or platform/infrastructure ecosystems.

• Ability to analyze payment routing, PSP integrations, idempotency, event delivery, retries, timeouts, duplicates, and reconciliation challenges.

• Data-driven mindset when evaluating transaction logs, reasons for failures, provider peculiarities, authorization rates, latency, and reconciliation discrepancies.

🏝️ Benefits

• Global, remote-first work culture.

• Opportunity to gain insights into the complexities of scaling a B2B SaaS startup.

• Chance to develop products that make a significant impact.

• Vibrant and passionate work environment.

• A well-funded and profitable organization.