Product Manager – Contractor

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of the strategy, roadmap, priorities, and outcomes for a designated lifelong learning product area.

• Convert customer requirements, business goals, market trends, competitive insights, and product knowledge into actionable product opportunities.

• Discover ways to enhance customer value, drive product adoption, improve retention, expand revenue, and boost operational efficiency.

• Formulate business cases and recommendations that balance customer impact, market potential, investment, and complexity of delivery.

• Engage in customer discovery through interviews, user research, workflow analysis, experimentation, and data analysis.

• Confirm problems and solutions through qualitative and quantitative insights.

• Assess and advocate for opportunities in AI, automation, and emerging technologies.

• Define, maintain, and prioritize the product backlog effectively.

• Create and oversee product requirements, user stories, acceptance criteria, and release strategies.

• Collaborate with Engineering and UX teams to provide intuitive, scalable, secure, and high-quality solutions.

• Participate in Agile ceremonies and assist development teams throughout the delivery process.

• Establish product goals, key performance indicators (KPIs), success metrics, and adoption objectives.

• Track product performance and optimize based on customer feedback and business outcomes.

• Work alongside Customer Success, Services, Support, and Sales to enhance the overall customer experience.

• Assist in pricing, packaging, positioning, and go-to-market strategies.

• Convey product direction, trade-offs, risks, and outcomes effectively to stakeholders.

• Foster alignment across Product, Engineering, Marketing, Sales, Customer Success, and Executive Leadership teams.

• Contribute to ongoing improvements, innovation, experimentation, and accountability.

⛳️ Requirements

• Bachelor’s degree in business, Computer Science, Engineering, Information Systems, or a related field, or an equivalent combination of education and experience.

• 7-10+ years of experience in Product Management, Product Ownership, Business Analysis, SaaS product development, or a related area.

• Proven experience managing products, features, or complex capabilities from discovery to launch and ongoing optimization.

• Familiarity with Agile product development environments.

• Strong skills in customer discovery, analytical thinking, problem-solving, and prioritization.

• Ability to align customer and market needs with measurable business outcomes.

• Exceptional written, verbal, and presentation communication skills.

• Proven ability to influence cross-functional teams and achieve results without direct authority.

• Experience in making strategic trade-off decisions in a dynamic, fast-paced setting.

• Demonstrated interest in AI, automation, analytics, and emerging technologies.

• Background in higher education technology, EdTech, enterprise SaaS, or other complex B2B software environments.

• Experience in launching, managing, or enhancing AI-powered products and features.

• Knowledge of product analytics tools and experimentation methodologies.

• Experience utilizing customer feedback, market research, and product usage data to inform decision-making.

• Understanding of product-led growth strategies, customer adoption programs, and customer enablement initiatives.

• Familiarity with responsible AI principles, accessibility standards, privacy regulations, and data security best practices.

• Certified Scrum Product Owner (CSPO) or equivalent Agile/Product Management certification.

• Experience in supporting lifelong learning, workforce development, continuing education, professional education, or learner engagement solutions.

🏝️ Benefits

• Remote work arrangement.

• Contractor engagement.