Product Manager – Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with the VP of Product to implement the product line roadmap.

• Take charge of daily product operations, encompassing discovery, story creation, sprint planning, acceptance criteria, and validation.

• Contribute to integration efforts between Business Operations and the wider Routeware platform.

• Work alongside PMs on related product lines to achieve a cohesive portfolio.

• Engage with a geographically distributed engineering team, including offshore developers.

• Draft clear specifications and facilitate sprint ceremonies in an asynchronous-friendly manner.

• Identify, define, and deliver AI-enhanced capabilities in the resident experience.

• Collaborate with Marketing, Customer Success, and Support on go-to-market strategies, release readiness, enablement, customer communication, and adoption tracking.

• Address escalations and integrate customer insights into the product roadmap.

• Monitor key performance indicators such as adoption, engagement, and educational effectiveness.

⛳️ Requirements

• Experience in delivering B2B products.

• 2–3+ years of experience in Product Management or Product Ownership within SaaS, demonstrating increasing scope and responsibility.

• Strong understanding of agile methodologies, including backlog management, story writing, sprint planning, and prioritization frameworks.

• Proven experience with distributed or offshore engineering teams, or possess strong written clarity and asynchronous working habits.

• Solid analytical skills; adept at product analytics, experimentation, and metrics-driven prioritization.

• Knowledge of AI/LLM-powered product capabilities and the ability to assess their appropriate application.

• Exceptional communication and stakeholder management abilities.

• Proficient in Jira, Confluence, and a product analytics tool such as Pendo, Amplitude, or Mixpanel.

• Required experience in delivering B2B products and designing engagement and retention strategies for non-expert end users.

🏝️ Benefits

• Comprehensive benefits package including medical (with HSA option), vision, dental, and life insurance.

• Paid parental leave.

• Medical and Dependent Flexible Spending Accounts (FSA).

• 401K matching.

• Unlimited Paid Time Off (PTO).

• Ten company holidays.

• One volunteer day.

• Summer Fridays.