Director of Business Process Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and establish enterprise process architecture, standards, and governance.

• Oversee prioritized end-to-end workflow design and enhancement across various business functions and core systems.

• Direct current-state process analysis to uncover handoff issues, cycle-time delays, rework causes, and capacity limitations.

• Design and implement Target Operating Models, streamlined workflows, and business requirement specifications.

• Collaborate with Product Leadership to ensure operational process designs align with product profitability and client service commitments.

• Re-engineer operational value streams, including diagnostic triage, technician dispatch, schedule density, and back-office transitions.

• Trace workflows upstream into Go-To-Market, Lead-to-Quote, contracting, pricing, and sales-to-onboarding processes.

• Spearhead process baselining and workflow integration for global platform migrations, system integrations, and regional expansions.

• Manage process talent embedded within functional departments.

• Set standards for process mapping, workflow notation, and documentation templates.

• Mentor teams on process engineering and methodologies for continuous improvement.

• Offer recommendations on technical architecture, data, and process design.

• Assess cross-functional handoffs and challenge localized sub-optimization.

• Present metrics on bottlenecks and trade-off recommendations to executive leadership.

• Define business architecture and technical system requirements for enterprise software.

• Convert target-state process designs into platform configuration specifications.

⛳️ Requirements

• A minimum of 8–10+ years of progressive experience in enterprise process engineering, value stream mapping, operational excellence, or management consulting.

• A proven history of re-architecting complex cross-functional operations.

• Certification as a Lean Six Sigma Black Belt, Master Black Belt, or equivalent formal continuous improvement credential is required.

• Extensive experience in integrating business operational workflows into major enterprise software platforms, such as CRM and Field Service Management tools.

• Experience in clean energy, renewable technology, technical field service, logistics, or complex operational environments is strongly preferred.

• Capability to strategically lead and directly execute detailed process tasks.

• Executive presence to constructively challenge senior leaders and align matrixed teams.

• A Bachelor’s degree in Engineering, Operations Management, Systems Engineering, or a technical/quantitative field is required.

• An advanced degree or MBA is preferred.

• Must be eligible to work in the United States; sponsorship is not available now or in the future.

🏝️ Benefits

• Comprehensive coverage of employees’ monthly health insurance premiums and 50% coverage for dependents.

• Family medical, dental, vision, and disability benefits.

• 401(k) administration with a $1,000 annual match.

• Generous paid time off policy.

• 12 weeks of paid parental leave for all full-time employees after one year of service.

• Four-week paid sabbatical leave after four years of employment.

• Performance bonuses.

• Long-term stock options available for every employee.

• Up to $500 annual reimbursement for learning courses, certifications, or conferences.

• Opportunities for remote work.

• Local gatherings held one or more times per year.

• Commitment to mentoring and investing in employees.

• Affinity groups and wellness-focused Slack channels.