Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the results of designated product areas within Webgility Online.

• Collaborate directly with engineering teams to define, prioritize, and deliver product solutions.

• Conduct customer discovery calls, analyze support and ticket data, and validate solutions both prior to and following launch.

• Create specifications and Product Requirement Documents (PRDs).

• Utilize data such as churn risk, customer pain severity, and support volume for prioritization.

• Monitor outcomes after launch.

• Collaborate with retention, support, and engineering stakeholders to link customer issues with implemented fixes.

• Identify challenges, outline and implement solutions, and autonomously drive initiatives to completion.

⛳️ Requirements

• A minimum of 5 years of professional experience, including at least 3 years in a dedicated Product Management position.

• Proven experience in owning product outcomes, evaluated by customer/business impact rather than ticket volume.

• Experience in developing and launching customer-facing software products; both B2B and B2C are acceptable.

• Strong preference for experience with accounting-related products, such as bookkeeping, financial reconciliation, ERP-accounting integrations, or tools related to QuickBooks/Xero.

• Moderate preference for experience with ecommerce, integrations/middleware, or financial technology products.

• Demonstrated ability to independently drive tactical execution with a high degree of agency.

• Experience working closely with engineering teams and customers through discovery, feedback cycles, and validation processes.

• Proven track record of completing initiatives with minimal supervision or oversight.

• Solid foundation in problem discovery, prioritization frameworks, writing specifications/PRDs, roadmap planning, data-driven decision-making, and stakeholder management.

• Not confined to internal product-owner or project-management roles without true ownership of product outcomes.

🏝️ Benefits

• Remote-first environment with flexible working options.

• Group health insurance available for employees, spouses, and children.

• Internet reimbursement.

• Support for learning and development, including coverage for certification costs.