Product Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take ownership of and enhance the Hub product roadmap.

• Define and develop functionalities that promote growth, improve customer outcomes, and differentiate our offerings across hotel and resort properties.

• Act as the Product Owner within an Agile Scrum framework.

• Oversee the product backlog while crafting user stories and acceptance criteria.

• Guide features throughout the processes of development, testing, release, and ongoing improvement.

• Collaborate closely with engineering, design, sales, marketing, services, and support teams.

• Propel product performance through data-driven decision-making, experimentation, and iterative processes.

• Conduct thorough competitive analyses and market research.

• Maintain a strong understanding of hospitality trends, guest technology, and third-party systems, including PMS, POS, and CRM/loyalty systems.

• Develop customer-facing product documentation such as release notes, feature guides, and capability one-pagers.

• Engage with hotel brands, management companies, and on-property teams to comprehend workflows and identify unmet needs.

• Convert customer insights into scalable user stories, requirements, and integrations with third-party hospitality systems.

⛳️ Requirements

• Minimum of 5 years of experience in Product Management.

• Bachelor’s degree in Engineering, Business, Marketing, or a related field, or equivalent professional experience.

• Proficient in Agile methodologies and the complete Software Development Life Cycle (SDLC).

• Strong skills in requirements elicitation and converting needs into clear user stories.

• Extensive experience with SaaS products, particularly in hospitality or guest-facing technologies.

• Familiarity with JIRA and Confluence is advantageous.

• Experience with integrating property management systems such as Oracle OPERA or Mews, or working with major hospitality technology vendors.

• Solid understanding of SaaS product management and the Agile lifecycle from discovery to launch and continuous enhancement.

• Willingness to travel up to 15% of the time.

• Capability to collaborate effectively with engineering, commercial, and business teams.

🏝️ Benefits

• Equal employment opportunity and access to employment without discrimination or harassment.

• Occasional travel of up to 15% for customer meetings, advisory board meetings, sales kickoffs, and similar events.