Product Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Define and develop innovative features for the Hub product across hotel and resort properties.

• Take ownership of the product roadmap and oversee initiatives from initial discovery to development, launch, and ongoing enhancement.

• Act as Product Owner in an Agile Scrum setting.

• Manage the product backlog, crafting user stories and acceptance criteria.

• Guide features through the stages of development, testing, and release.

• Collaborate with engineering, design, sales, marketing, services, and support teams.

• Enhance product performance through data-informed decision-making, experimentation, and continuous iteration.

• Perform competitive analysis and conduct market research.

• Stay updated on hospitality industry trends, guest technology, and third-party systems like PMS, POS, and CRM/loyalty.

• Develop customer-facing product documentation, including release notes, feature guides, and capability one-pagers.

• Interact with hospitality customers to gain insights into workflows, challenges, and unmet needs.

• Collaborate with engineering to convert customer insights into requirements and third-party hospitality integrations.

⛳️ Requirements

• Over 5 years of experience in Product Management.

• Bachelor's degree in Engineering, Business, Marketing, or a related field, or equivalent professional experience.

• Willingness to travel up to 15% of the time.

• Proficient in Agile methodologies and the complete Software Development Life Cycle (SDLC).

• Strong skills in requirements elicitation and translating needs into comprehensive user stories.

• Extensive experience with SaaS products, particularly in hospitality or guest-facing technology.

• Familiarity with JIRA and Confluence is advantageous.

• Experience with integrating property management systems (e.g., Oracle OPERA, Mews) or collaborating with leading hospitality technology vendors, such as POS, CRM/loyalty, or guest-engagement platforms.

• Solid understanding of SaaS product management and the Agile lifecycle from discovery through to launch and continuous improvement.

• Confident in working directly with hospitality stakeholders, including brand representatives, property operations, IT, and guest-experience teams.

• Ability to effectively collaborate with engineering, commercial, and business teams.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and potential for remote work.

• A dynamic and inclusive company culture.