Product Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Shape the Reachdesk Platform by transforming intricate customer and business challenges into impactful software products.

• Oversee product initiatives from inception to completion, encompassing problem identification, discovery, delivery, launch, adoption, and ongoing enhancement.

• Gather insights from customers, the market, internal stakeholders, data, and technology to guide product decisions.

• Collaborate closely with Engineering and Design teams while ensuring alignment with the broader business on product strategies.

• Establish product direction and priorities by considering company objectives, stakeholder requirements, customer insights, market conditions, data, and technical factors.

• Define user experiences and problems prior to solutions, crafting clear narratives, journeys, and a shared understanding.

• Manage project scope, make practical trade-offs, and deliver valuable solutions efficiently.

• Explore product opportunities with external technology partners, including shaping integrations and coordinating roadmaps.

• Facilitate launches and adoption efforts across Sales, Marketing, Customer Success, Services, Logistics, Finance, Legal, and other departments.

• Clearly communicate product decisions, progress, risks, changes, and results to leadership and teams.

⛳️ Requirements

• Proven experience in managing B2B SaaS products from start to finish, including identifying suitable problems, delivery, adoption, and achieving measurable customer and business outcomes.

• Strong analytical skills with a talent for addressing complex issues, organizing ambiguity, and leveraging evidence and judgment to chart the right course forward.

• Self-motivated and proactive; consistently seeking out customers, stakeholders, data, and context while remaining focused on company goals and priorities.

• Solid understanding of business and commercial dynamics.

• Technical proficiency adequate for effective collaboration with Engineering, comprehending systems, integrations, and constraints, and contributing to solution and scope determinations.

• Outstanding communication skills across customers, engineers, leadership, and business teams.

• Capability to cultivate productive relationships with technology partners and navigate product, technical, and commercial discussions.

• Strong awareness of product and user experience.

🏝️ Benefits

• Competitive salary complemented by generous stock options.

• Pension plan with employer contributions (NEST).

• Affordable Private Medical Insurance, including mental health support and expedited access to care.

• Flexible Paid Time Off that increases with tenure, plus additional flexibility for life’s unexpected moments.

• A genuinely collaborative culture filled with innovative, fun, and ambitious individuals.