Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the planning and execution throughout the product lifecycle, encompassing market analysis, requirements gathering, ideation, decision-making, software development, and go-to-market readiness.

• Establish product vision, strategy, and roadmap for the Fire and EMS domains under your ownership.

• Take ownership, prioritize, and manage product backlogs across designated teams or domains.

• Convey product vision, suggested features, and business value effectively.

• Utilize rapid prototyping tools such as Magic Patterns to validate desirability and usability with stakeholders and customers.

• Employ AI tools to draft and refine user stories, acceptance criteria, requirements, sprint summaries, release notes, and updates for stakeholders.

• Assess customer requests, bugs, and enhancement ideas using AI tools and route or reprioritize them based on their value and dependencies.

• Maintain consistent priorities across backlogs while identifying cross-team dependencies and sequencing conflicts.

• Collaborate with Sales, Support, Customer Success, Onboarding, executives, customers, agencies, departments, and steering committees to manage priorities and gather requirements.

• Prioritize initiatives based on NERIS, NEMSIS, state and local compliance, customer needs, sales drivers, and technological changes.

• Manage the intake of customer feedback through Pendo to enhance NPS and PES.

• Work alongside product design and engineering as part of a product trio to evaluate viability, feasibility, and desirability.

• Participate in Scrum ceremonies across the teams you oversee.

• Collaborate with TPMs, Engineering, Product Managers, and system architects to align portfolio priorities and sequence infrastructure work.

• Manage releases, including new features, incremental features, architectural enhancements, and technical debt.

• Review all AI-generated content for accuracy, treating AI output as drafts rather than final deliverables.

• Develop enablement documentation and playbooks for internal teams.

• Escalate unresolved team-level trade-offs to product leadership with well-considered recommendations.

• Contribute to retrospectives and assess return on investment.

• Provide support and coaching to managers.

• Plan and implement the adoption of ESO’s development methodology and tools, including Jira, Confluence, and Teams.

• Maintain updated, prioritized backlogs; provide well-structured stories and acceptance criteria; deliver timely updates to stakeholders; and continually evaluate AI tooling.

⛳️ Requirements

• A minimum of five years of experience in product management, product ownership, or a similar backlog-ownership role, including experience across multiple teams or domains.

• Background in product management at a rapidly growing software company.

• Proficient and experienced in using AI to enhance daily operations and develop AI-first product solutions.

• Practical experience with AI tools such as Claude, Magic Patterns, or similar platforms for drafting requirements, creating functional prototypes, synthesizing feedback, or generating status communications.

• Strong judgment skills for reviewing and correcting AI-generated content.

• Familiarity with Agile and Scrum practices, including backlog refinement, story writing, and sprint ceremonies.

• Proven track record of monitoring success through outcomes and metrics.

• Extensive experience in defining and launching features that satisfy customer and business needs.

• Demonstrated skills in strategic planning and operational execution, including process improvement.

• Experience in mentoring and developing junior talent while driving product excellence.

• Exceptional written and verbal communication skills for both technical and non-technical audiences.

• Preferred: certification such as CSPO, PSPO, or SAFe PO/PM.

• Preferred: experience managing backlogs in regulated or safety-critical domains, such as EMS, fire, or hospital care.

• Preferred: knowledge of prehospital or fire service data standards, such as NEMSIS or NFIRS.

• Preferred: experience in building or refining prompts, workflows, or lightweight AI tools for delivery work.

• All offers are contingent upon a successful background check.

🏝️ Benefits

• Competitive health plans (medical, dental, & vision insurance)

• PTO (starting at 20 days) & 12 company holidays

• 401(k) with company match

• Telemedicine service provided by ESO

• Savings accounts (FSA, HSA, DCA)

• Employee Assistance Program (EAP)

• Annual health and wellness reimbursement

• Life insurance, disability insurance, and worksite benefits

• Paid parental leave, new child program, & flexible parental return-to-work options

• Casual office environments with unlimited office snacks and drinks