Product Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee the comprehensive transition and customer migration from the previous Kubernetes management system to the innovative agent-centric platform.

• Assist customers in developing, managing, monitoring, and operating customized agents on production-ready infrastructure.

• Take ownership of critical outcomes, including the completion of migrations, platform adoption, and customer success in deploying and operating internal agents.

• Gain an understanding of customer organizations, their technical environments, workflows, and challenges.

• Lead practical technical onboarding and implementation efforts.

• Identify new use cases and broaden platform usage across various teams and business units.

• Serve as the customer's voice by converting technical feedback, deployment obstacles, and feature requests into actionable product updates.

• Collaborate with Product, Engineering, Sales, and Customer Success teams to ensure alignment and execute a cohesive rollout strategy.

• Resolve complex customer issues and drive execution.

⛳️ Requirements

• Strong technical foundation in DevOps, SRE, infrastructure, cloud-native platforms, Kubernetes, or platform engineering.

• Demonstrated experience leading intricate technical migrations, rollout initiatives, or platform transitions in customer environments.

• Background in a start-up setting.

• Self-motivated with the ability to work autonomously.

• Experience in customer-facing roles such as Solutions Architect, Solutions Engineer, Technical Account Manager, DevOps, or similar positions.

• Comprehensive knowledge of Kubernetes, containerization, modern cloud-native architectures, and production-grade service infrastructure.

• Familiarity with or a strong interest in AI/internal agent development, execution environments, and operational monitoring frameworks.

• Excellent problem-solving and analytical capabilities.

• Outstanding communication and interpersonal skills.

• Strong project management abilities and capacity to coordinate multiple cross-functional stakeholders.

• High emotional intelligence with the ability to navigate complex customer environments and manage organizational change.

• Hands-on approach with the capability to troubleshoot intricate architectures and drive execution.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.

• Commitment to equal opportunity employment and diversity.