Product Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the comprehensive rollout and customer transition from the previous Kubernetes management system to the new agent-centric platform.

• Assist customers in constructing, managing, monitoring, and operating custom-built agents within production-ready infrastructure.

• Take ownership of migration completion, platform adoption, and metrics related to customer success.

• Gain an in-depth understanding of customer organizations, technical landscapes, workflows, and challenges.

• Lead practical technical onboarding and implementation processes.

• Discover new use cases and enhance platform utilization across various teams and business units.

• Serve as the customer advocate, converting technical feedback, deployment challenges, and feature requests into actionable product updates.

• Collaborate with Product, Engineering, Sales, and Customer Success teams to ensure alignment during rollout.

• Diagnose complex architectures and drive execution forward.

⛳️ Requirements

• Solid technical foundation in DevOps, SRE, infrastructure, cloud-native platforms, Kubernetes, or platform engineering.

• Demonstrated success in leading intricate technical migrations, rollout projects, or platform transitions in customer environments.

• Experience in a startup environment and the capability to work autonomously.

• Background in customer-facing roles such as Solutions Architect, Solutions Engineer, Technical Account Manager, DevOps, or similar positions.

• Profound knowledge of Kubernetes, containerization, contemporary cloud-native architectures, and production-level service infrastructure.

• Awareness or keen interest in AI/internal agent creation, execution environments, and operational monitoring frameworks.

• Excellent problem-solving and analytical abilities.

• Outstanding communication and interpersonal skills.

• Strong project management capabilities and the ability to coordinate among Product, Engineering, Sales, and Customer Success stakeholders.

• High emotional intelligence to navigate complex customer settings and manage organizational change.

• Hands-on approach with technical troubleshooting and execution skills.

• Self-motivated with a passion for ensuring customer success.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and growth.

• Collaborative and innovative work environment.