Product Enablement & Support Manager – Automation & Electrification Product Portfolio

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and enhance the global Product Enablement & Support organization, which encompasses product sales support, enablement, knowledge management, AI-assisted engagement, and Level 3 product support.

• Establish the operational framework, performance benchmarks, and regional coverage for scalable global services.

• Elevate technical sales readiness through strategic opportunity assistance, proof-of-concept initiatives, product launches, and enablement for customers and partners.

• Boost customer adoption and satisfaction by managing escalations, conducting root cause analyses, ensuring support readiness, and gathering structured product feedback.

• Formulate the knowledge strategy, focusing on self-service, knowledge reuse, and AI-assisted inquiry management.

• Collaborate with teams in Product Management, Product Marketing, Technical Product Management, Product Training, Engineering, and Sales.

• Set and track metrics for enablement effectiveness, adoption rates, product quality, knowledge utilization, and customer satisfaction.

• Take ownership of workforce planning, budget oversight, employee development, and continuous improvement, including follow-the-sun operations.

• Lead a global team, driving commercial impact linked to approximately $500M in annual order intake.

⛳️ Requirements

• A minimum of 15 years of experience in industrial automation, industrial software, SCADA, process control, digital solutions, energy industries, or a similar technology field.

• At least seven years of leadership experience in areas such as product enablement, product support, technical sales, product management, product marketing, customer success, or a related discipline.

• Proven capability to lead global, customer-facing technical organizations and cross-functional teams in a matrixed environment.

• Comprehensive understanding of product lifecycle management, commercialization, customer adoption, technical support operations, and knowledge management.

• Experience in implementing digital enablement platforms, AI-assisted support, knowledge management processes, or operational transformation projects.

• Demonstrated ability to balance commercial growth with customer outcomes, product quality, operational performance, and talent development.

• Proficient in communication, stakeholder engagement, and cross-functional collaboration, with a focus on continuous improvement.

• Fluent in English.

• Extensive cultural awareness and proven ability to lead across diverse regions and cultures.

🏝️ Benefits

• Details regarding variable compensation and benefits packages will be provided to candidates advancing to the first interview stage for EU locations.

• Opportunities for employee development.

• Engagement in continuous improvement initiatives.

• A global and cross-cultural work environment.

• No relocation necessary; employment and hosting will take place through the candidate’s current ABB location or the nearest suitable ABB office.