Product Enablement Specialist II – White Label Mobile Apps

This is a fully remote position, open to applicants in India.

📋 Description

• Manage a portfolio of White Label Mobile Apps independently from onboarding to launch and ongoing updates.

• Prepare, submit, and oversee apps on both the Apple App Store and Google Play Store.

• Investigate and address app rejections from Apple and Google.

• Troubleshoot issues related to developer accounts, builds, submissions, metadata, configurations, and access.

• Identify apps that are stalled and proactively determine the necessary next steps.

• Handle intricate customer cases and conduct troubleshooting calls as required.

• Assist agency owners in understanding the requirements of the Apple Developer and Google Play Console.

• Coordinate technical escalations with Product and Engineering teams.

• Document new rejection scenarios and their resolutions for team reference.

• Provide support to PES I specialists with process-related and troubleshooting inquiries.

• Recognize recurring operational issues and suggest improvements.

• Ensure SLA compliance and maintain accurate reporting for assigned apps.

• Validate fixes and conduct end-to-end testing of mobile app workflows.

⛳️ Requirements

• Proficient in Apple Developer, App Store Connect, Google Play Console, and mobile app submission processes.

• Experience in troubleshooting app review rejections and submission obstacles for Apple and Google.

• Understanding of Bundle IDs, App IDs, certificates, provisioning concepts, API keys, and push notification configurations.

• Capability to manage developer account access, permissions, agreements, verification, and app transfers.

• Familiarity with APNs/Firebase or similar mobile notification services.

• Intermediate skills in Google Sheets/Excel, including VLOOKUP/XLOOKUP, formulas, data validation, conditional formatting, and reporting.

• Ability to investigate build, configuration, account, and submission issues prior to escalating to Engineering.

• Competence in validating fixes and conducting end-to-end testing of mobile app workflows.

• Experience in SaaS, technical support, product operations, product enablement, or a related role.

• Strong troubleshooting and analytical abilities.

• In-depth understanding of customer escalation management.

• Self-sufficient in investigating and resolving complex issues.

• Excellent communication skills, both written and verbal.

• Strong sense of ownership and the ability to manage multiple apps concurrently.

• Ability to translate technical issues into clear communication for customers.

• Typical experience level: 2–4 years.

• Familiarity with APIs, JSON/configuration files, browser developer tools, or similar technical concepts is advantageous.

• Preferred experience with the Apple Developer Program, App Store Connect, Google Play Console, iOS and Android app submission processes, app review and rejection management, HighLevel or similar SaaS/CRM platforms, and AI productivity tools.

🏝️ Benefits

• Global, remote-first organization.

• Commitment to employee well-being in India.